Motorola Droid Razr :: USB Not Recognized?
Dec 14, 2011
If this is a repeat, I apologize, but I searched the forums and couldn't find this problem specifically for the Razr. For the first time today, I connected my phone via USB to my Win 7 64 bit laptop, and kept getting the error message that the USB device was not recognized. When I clicked for more detail, I was helpfully told to replace my unrecognized device (sometimes you just GOTTA love Microsoft).The cable I'm using isn't the one that came in the box (which is very short), but I did buy it directly from Verizon. I plan to try the one that came in the box this weekend, but, in the meantime, does anyone have any ideas about what might be wrong?
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Oct 19, 2012
If both Verizon phone and data service are discontinued, will a Droid Razr still function (especially, will internet access via Wi-Fi still function)?
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Apr 8, 2012
I purchased the Moto Elite Sliver because my Plantronics Pro HD would drop its bluetooth every single time a call was answered or placed. I did a little research and found it may be related to a conflict with the 2.0 headset and 4.0 phone. Moto Sliver is BT 3.0 and was working great until this week. Now every single time a call is disconnected, the headset disconnects and reconnects. Reboots galore, problem still exists. Uninstall/reinstall Motospeak, problem still exists. Sometimes the bluetooth will not connect at all (reboot required). The Droid RAZR Maxx and the Elite Sliver are supposed to be state of the art MOTOROLA, I make a living with my phone and headset.
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Aug 28, 2012
My Droid4 many times will not recognize my cardock and enter Vehicle Mode. it also seems that when working fine upon a "charge complete" that it will drop the dock requiring me to remove and re-insert the phone.
Is anyone else having issues with the phone not seeting the cardock?
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Jul 28, 2011
I have a droid x and my imac won't recognize it. No icons either on the desktop or in the itunes folders. I have used doubletwist with it before, but as of last night, no recognition. The sd card says it is mounted, but once again, no recognition.
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Oct 25, 2012
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Sep 13, 2012
Recently when I plugged my Bionic into the USB port to download some photos, I received a device not recognized popup. From day one I have been able to plug this in, and Windows 7 would automatically assign a drive letter and I had access to my SD card. I have downloaded the Motorola Device Manager. From what I can tell, it should appear in the system tray. It does not. I have uninstalled, then reinstalled this program to no avail. Opening the case to remove the SD card to stick it into the card reader on my computer is a major pain.
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May 11, 2011
Gorilla Gadgets informed me that Motorola installed software into their phones to not recognize any battery not approved or sold be them. Motorola refuses to answer my questions regarding this. Does anyone know how to remove this software or how to get the Droid X to recognixe an extended life battery not made by motorola.
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Dec 16, 2011
The Verizon Sales assistant assured me that I'd be able to Sync my Outlook with my Droid Razr as easily as I synced it with my old Blackberry Tour. Now, after several days' worth of set-up, google searches, forum searches and FAQ's, I'm come to the conclusion that Motorola did NOT build this function into the Droid Razr, and I have to pay a hefty fee for a decent 3rd-party app to do what my Blackberry did for free. Have I missed something?
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Jul 2, 2012
I thought ICS was suppose to extend battery life? My MAXX wont last very long lately since the ICS, And its suppose to have a very long battery life, what happened?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Jul 10, 2012
I was facing problems similar to this ( Gallery crash after OTA ICS update )url..I followed the thread and did a factory reset.I now find that the problem is solved but the UI after factory reset is different from the original UI that came with ICS update. I kinda like previous UI. I am guessing it is Motoblur. Is there any way to get that back.
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Mar 26, 2015
I just got the droid turbo yesterday. I am trying to download my pics from my old phone with a Transcend RDP9 card reader but it is not being recognized. Nothing happens when I plug it in. The light on the reader comes on but nothing on the phone.
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Jan 1, 2015
On my Razr M most of my music was Windows Media format on an sd card and Google Play Music played it with no problems. Well today I put my music on my Turbo but now Google Play won't even recognize any music that's not mp3. Why did it play fine on the old phone? And is there any way to get it to play on the Turbo or do I have to reformat all my music or get another music player?
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Jan 11, 2012
My Razr constantly detects a HDMI cable connection, even though there is no HDMI cable near it (not even a USB cable is connected). A popup keeps showing up asking me to "Select Dock Type". This has been really annoying, as I need to dismiss it every time it shows up. I can't find a way to disable the detection of the HDMI cable.
This problem started after 2 weeks into owning the phone, back in mid December. I called Verizon technical support. They thought it was a hardware defect, and sent me a replacement phone. However, when I received the phone, I found that it was a refurbished phone with a big scratch on the side. I returned it and kept my original one.
Other than this problem, everything runs great, and I love my Razr. My question is: has anyone seen this problem? I have learned to deal with it by dismissing the popup every time I unlock the screen. Can a future software update include a setting where I can disable the HDMI detection?
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Nov 12, 2011
My wife just got the Droid Razr after her X went bad. I was trying to set up her email accounts and the force close kept popping up. I tried a factory reset but that didn't help.
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Sep 21, 2012
What happened to 'Motorola Text' storage
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Jul 24, 2012
My droid razr keeps getting on 3G on both setting CDMA/LTE & GLOBAL... Let me clear, I am in the best 4G LTE area, since I was getting average 22MBPS speed. But suddenly my phone is not connecting to 4G LTE, just 3G
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Jul 3, 2012
I love my DROID RAZR MAXX and since having ICS on my XOOM, I have been patiently waiting for ICS on my DROID RAZR MAXX. So I am extremely excited to now have it on my DROID RAZR MAXX. I have noticed that the battery time is a little worse since ICS. I can still get through the day without any issues but, during work I prefer to just shut the 4G off. I am noticing that there is no longer an option. I originally had the 4G toggle downloaded from the market. Now when using the toggle it takes you to "Mobil Network Settings" where you can select "Network Mode". However, the only choices are now GLOBAL, LTE/CDMA or GSM/UMTS (not even sure what this last one is but when selected there is no service). I have read in a couple of places that it can be shut off by entering a certain combination of numbers and symbols into the dialer but that seems very cumbersome and not really worth the trouble. It's not a huge deal and I prefer having ICS over being able to shut off my 4G. Was just wondering if being able to select 3G is gone forever.
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Jul 28, 2012
Since installing ICS 4.0.4 I seem to no longer have the option to switch my data to CDMA only which is a problem because when I'm at work I get just enough of a 4G signal to keep my RAZR bouncing back and fourth between 3G and 4G and killing my battery in the process.
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Feb 6, 2013
I just bought a Droid Razr Maxx to replace my Droid Bionic yesterday. I purchased it on Craigslist, and just now realized the GPS isn't working. If I use any of the GPS apps it finds 0 satellites in view no matter how long it stays out. I'm really hoping I didn't get screwed on this craigslist deal, but my stomach is sinking right now. So far I have.
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Feb 8, 2012
I just recently bought a Droid Razr and when I try to enable the Wifi it just says Error below wifi
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Jul 9, 2012
My RAZR wifi is always on. I go the battery app in the phone menu and it says wifi is on all day everyday but if you toggle wifi its already off and I've tried everything from rebooting to mashing buttons like an idiot. This seems to be unrelated to ics it just randomly started doing it this past few days like since last Thursday.
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Nov 12, 2012
I have noticed a notifier in my status bar that says position fixed by gps. This is preceded by the gps icon turning on briefly, though in some buildings gps may remai on for some time. In app apps besides maps and nav I always set finding location with network and uncheck gps. I would like to know which app or service is turning on gps draining my battery in the process. Trial and error is unsatisfactory since I have over 100 apps. Is there a way to trace specifically which app has just turned on gps? Maybe some sort of log or app or something?
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Nov 18, 2012
Often during the day I go long periods in which I know I won't be using my phone for anything but sending or receiving email. I am always in a 4G zone however I would prefer to manually set to 3G during these times to preserve the battery. Is there any way to manually set to 3G?
When I travel to 3G only areas I also notice that when I am in a 3G only zone even though signal seems adequate (-73 dbm) and I see 3 or 4 bars next to 3G signal I often cannot connect to internet. Why doesn't my phone like 3G?
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May 30, 2012
I don't understand why I can't get ICS on this also.
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Dec 14, 2012
That way I can have all sent emails on my PC too.
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Nov 2, 2012
Have my display stay active so I can monitor my time.Way to Keep screen on
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Aug 19, 2012
When I'm using my charger to charge my phone (as opposed to plugging it in charged), the charger gets really hot (~160 degrees fahrenheit), it makes a quiet hissing noise, and if I smell the USB ports, I can smell "the short-circuit smell" faintly. I'm wondering if this is normal, as the charger has been doing this since I bought my phone. (It's the charger they provided to me with the phone).
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