Motorola Droid Razr :: It Cannot Charge In Lapdock 500
Jun 5, 2012
After getting my RAZR back in February I decided to get the Lapdock 500 through Verizon. Now while the ladock is fully charged and pluged into AC power, and set to prioritize the phone's battery life, the phone's battery just drains and my SmartActions that are set for when the phone is charging are turning on and off, again and again.
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Jun 21, 2012
Regarding the LaptDock 100, when it is plugged into the wall my Razr will charge while plugged into the LapDock. If the LapDock is not plugged into the wall and running off the battery it will not charge my Razr phone, in fact my phone will lose a charge. When I had my Bionic the phone would charge off of the Bionic LapDock if the dock was plugged into the wall or not.
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Mar 5, 2012
On Friday, Feb 24 I started having a problem with the battery dying after 4 to 5 hours. If I caught it as the phone was about to die I stuck it on the charger but noticed that it was taking longer than normal to charge as well. I checked what was eating up my battery and it said the process that was using the most juice was called "evbridge". I thought it was possibly an app that I had downloaded so I reset the phone to stock. No dice. (Note: My phone is not rooted.) I looked online and noticed that others that were having this problem owned a Lapdock. I have a Lapdock and use it frequently. I tried ending the "Webtop Connector" service to no avail. The only was I can get normal battery life is by restarting my phone.
I wasn't having any problems for the last couple months that I've been using my Lapdock. I did, however, receive an OTA update shortly before I started having this problem. I have also noticed that my phone gets oddly warm when the evbridge process is running. Roasts the leg pretty good.
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Feb 26, 2012
So I noticed it for the first time on 2/25. My lapdock 500 doesn't charge properly anymore. I posted it first in the Lapdock forum, but now I post it here, because I noticed it doesn't charge properly only when Razr is docked. So I think it is the Razr issue and not the Lapdock issue.
When Razr is docked its battery will charge fully, however, the lapdock's battery will just sit there with the lightning bolt visible, but is not charging (24% currently). The phone's battery status continuously changes between Full/Discharging/Full..
The dock starts charging just fine as soon as the Razr is undocked. Any thoughts?
Edit: So I just noticed the Lapdock battery will charge only if the phone battery that is docked is not full. As soon as the phone battery is full the Lapdock battery stops charging.
Forget about it all. My Lapdock died today completely. Got a new one and everything is working just fine.
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Mar 1, 2012
Whenever I try and run Netflix when docked in the Lapdock 500 I can start and view video, but when I try and go back to my Netflix queue my phone reboots. This has happened to me everytime I have tried it. I love the lapdock and would love to reliably be able to use it to view Netflix content, but this issue makes that very difficult.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Sep 20, 2012
My phone doesn't want to charge. I replaced the charger and it worked for a few day and now its not working again. Earlier today it would only charge to 30%. Now it will only charge to 20%.
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Nov 24, 2012
I posted this a few days ago but when I updated it in the original post, it did not go to the top. So I am starting a new post with a link to the previous post.
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Jul 4, 2012
I've been turning my razr off and plugging in the charger ( in that order), and I get the big blue battery with the percentage of charge in the center. the problem is that it won't charge a few nights ago I plugged it in when the phone was it 20 percent, and when I woke up in the morning it was still at 20 percent this morning I noticed that I was using an old usb charger that came with my blackberry could this be the problem? before I try going down to the vzw store and overpay for a charger I want to make sure that it will work.I have a droid razr with ice cream sandwich
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Jun 19, 2012
I bought the extended battery - P893. It was fully charged when conneected to my phone. My phone had @ 10% batter life left. The extended charger bumped the charge up to 60% with no extraneous processes running. The delivered cusomt smart action for the extended battery was activated. That seemed a bit low given the product description and mention on the boards of delivery two full charges. I fully recharged the battery. When my phone was depleted to 20% I connected the extended battery again. The charge was brought up to 60%. Their was no charge left in the battery extender.
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Jun 19, 2012
Charge iPod with Lapdock 100 USB?
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May 24, 2012
confirm if I am meant to be able to charge my Razr Maxx from a computer usb port?I have tried an HP laptop (4 different ports), a Macbook Pro (2 ports) and an Imac (3 ports).When the phone is on, it says its charging but does not seem to increase charge. When out of battery I just get white led light.
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May 1, 2012
it was compeltely dead. I tried charging it a the notification light lit up clear for a sec then went dead. No charge notification. Can't turn it on.
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Jun 5, 2012
My razr does not charge when on the lapdock 100 and the dock is not pluged it.Is that normal?When I had my Bionic and it was on the lapdock it would drain the lapdock battery but charge the phone.
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Sep 5, 2012
We send a droid razr for repair on 8/22 and it was received on 8/24. Received an email at 11:03 on 8/27 that the problem with the phone is not covered under the warrantee and to contact Motorola as soon as possible to authorize and pay for the repair. I agreed to pay $125 plus tax to repair the screen as long as the overheating and battery not holding a charge was looked into. Today I called to see what was going on and was advised that she (rep) has no idea and would send an email and get back to me within 24-24 hours. I advised that was not acceptable and I was sent to the Repair Escalation Department, Curtis advised me the exact same thing and when i explained that my phone has been with Motorola since 8/24 and they have had my payment since 8/27 and that originally I was advised that the repair would be done and the phone back to me within 5 business days and we were now at 8 and I needed to speak to a supervision he stated that he was the supervisor and there was no one above him to talk to. Someone please explain how I am getting the same exact information (none with a 24 to 48 hour wait time) from customer service and the Repair Escalation Department?
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Jul 1, 2012
I frequently use logmein & firefox with my lapdock 100. (Bionic)I understand that Webtop3.0 has done away with firefox. Has any Razr (ics upgraded Webtop 3.0) owner tried using logmein.com & lapdock for PC remote control?
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Dec 14, 2011
I had 9 apps opened on the phone with firefox running three windows and a video playing before i finally got the low memory warning.. that's a definite improvemnt.. anyone else have any reports on the lapdock after the update.. I ran out of battery on the LD before I had a chance to see if it would freeze the phone up..
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Mar 1, 2012
I haven't used the lapdock in over a month.Recently attempted to connect and found I am unable.When I connect the lapdock it appears to connect normally, but then flashes back to the phone.While connected, the touch pad and keyboard are not functional. I also noticed I no longer get the options I use to when connecting (specifically no productivity mode).I have tried rebooting the phone, removing battery and repowering and reconnecting, no difference at all.
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Sep 9, 2011
I bought the Lapdock with my Bionic and got it all home let everything get charged up and started to try to use the Lapdock. I get 3-4 Firefox pages up and going and I keep getting a Low Memory error and it wants me to close app's I don't really have many things running but the Bionic indicates that 69% of the memory is in use on the droid and a few percentage for webtop firefox. I can't seem to kill off enough things to keep the error from popping up.
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Oct 19, 2012
If both Verizon phone and data service are discontinued, will a Droid Razr still function (especially, will internet access via Wi-Fi still function)?
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Apr 8, 2012
I purchased the Moto Elite Sliver because my Plantronics Pro HD would drop its bluetooth every single time a call was answered or placed. I did a little research and found it may be related to a conflict with the 2.0 headset and 4.0 phone. Moto Sliver is BT 3.0 and was working great until this week. Now every single time a call is disconnected, the headset disconnects and reconnects. Reboots galore, problem still exists. Uninstall/reinstall Motospeak, problem still exists. Sometimes the bluetooth will not connect at all (reboot required). The Droid RAZR Maxx and the Elite Sliver are supposed to be state of the art MOTOROLA, I make a living with my phone and headset.
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Oct 25, 2012
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
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Dec 16, 2011
The Verizon Sales assistant assured me that I'd be able to Sync my Outlook with my Droid Razr as easily as I synced it with my old Blackberry Tour. Now, after several days' worth of set-up, google searches, forum searches and FAQ's, I'm come to the conclusion that Motorola did NOT build this function into the Droid Razr, and I have to pay a hefty fee for a decent 3rd-party app to do what my Blackberry did for free. Have I missed something?
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Jul 2, 2012
I thought ICS was suppose to extend battery life? My MAXX wont last very long lately since the ICS, And its suppose to have a very long battery life, what happened?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Jul 10, 2012
I was facing problems similar to this ( Gallery crash after OTA ICS update )url..I followed the thread and did a factory reset.I now find that the problem is solved but the UI after factory reset is different from the original UI that came with ICS update. I kinda like previous UI. I am guessing it is Motoblur. Is there any way to get that back.
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Jan 11, 2012
My Razr constantly detects a HDMI cable connection, even though there is no HDMI cable near it (not even a USB cable is connected). A popup keeps showing up asking me to "Select Dock Type". This has been really annoying, as I need to dismiss it every time it shows up. I can't find a way to disable the detection of the HDMI cable.
This problem started after 2 weeks into owning the phone, back in mid December. I called Verizon technical support. They thought it was a hardware defect, and sent me a replacement phone. However, when I received the phone, I found that it was a refurbished phone with a big scratch on the side. I returned it and kept my original one.
Other than this problem, everything runs great, and I love my Razr. My question is: has anyone seen this problem? I have learned to deal with it by dismissing the popup every time I unlock the screen. Can a future software update include a setting where I can disable the HDMI detection?
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Sep 17, 2011
I had been able to charge my X2 in a 2011 KIA soul no problem. Last time I tried it would connect then disconnect. I uninstalled new apps, battery pull. My husband has the X and his still charges. So we know the charger is still working. I suspect GB but not sure. I completed some research and have not found anything. BTW I can charge via USB on a computer still.
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Nov 7, 2011
So, my phone was plugged in all last night and then today when I got to work I left in plugged in for several hours just to see that it hadnt charge. It actually dropped down to 10% battery life and hasnt moved since (still plugged in).
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Aug 17, 2011
The other day I plugged my Droid3 into the car charger and confirmed it was 'charging', showing 20%. An hour later, it was still 'charging' at 20% and was very hot. I unplugged the charger from the phone and checked the battery - it was at 20%. Normally, this phone would have charged 100% in an hour.
I plugged the charger back in - the phone charged properly.
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