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May 5, 2011

I got the Charm late last week and this Tuesday, and Wednesday, it dropped one call each day. I had restarted the phone and even took the battery out, let it sit a minute, put it back in and restart. Today, after dropping a call, I called Tmobile for help. Ended up talking to a manager because the service person wouldn't help me. While on the phone with manager, phone dropped a call. He had me change the SIM card. I went to call hubby (we both got the Charm same day) to have him change his card also, got to voicemail, dropped call, tried Tmobile, half a ring, dropped call. Got to customer service, they switched me to Tier 2 tech support, he was about to give me directions and dropped call. He ended up leaving me a voicemail because he tried calling me back twice and both times it went straight to voicemail. Told me to change the settings from 3G to 2G. I've only used the phone around 15 minutes since switching to 2G but it didnt drop.

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