Google Nexus 5 :: Charged For Cellular Data While Internet Was Accessed Using WiFi
Jan 16, 2015
I am using Nexus5 (Android 5.1). Actually, my network provider has charged me for cellular data usage which I never did. In-fact, I haven't subscribed to any data pack and was charged heavily. I always use internet through WiFi.
My data usage widget is displaying 0B data usage, but my network operator is insisting that the data has been used by the device.
I want to understand if this issue is really due to my device.I see different cellular network icons on my device :-
- Exclamation mark in cellular network when WiFi is disabled (I never enable cellular data)
- R sign in cellular network (cellular data is disabled and i am not in roaming)
- No R or exclamation sign (both WiFi and cellular usage is disabled)
I am not able to understand,Is my cellular data usage is really due to my device settings or is due to some issue by service provider.
Is it that the device is indeed using cellular data despite of the fact that cellular data option is disabled and it never shows this usage in data usage widget.
I observed that when I use Wi-Fi, then exclamation sign from cellular network is removed, does that mean that the cellular data is also used and that's why my service provider has charged me?
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Jul 4, 2015
I just bought a Nexus 5 a week ago, its not rooted and runs Lollipop 5.1. After I've setup everything, I noticed whenever I turn off WiFi or leave the range of my WiFi, the cellular data doesn't kick in automatically, simply displays an exclamation mark on the network icon. I need to go into settings and tap on the access point in order to have the cellular data started. It's been very inconvenient.
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Oct 29, 2015
I have a Google Nexus 5 and it's hooked up through Straight Talk's AT&T towers. Yesterday my phone randomly stopped being able to use its 4G, so even though it shows that I have full bars I can't connect to the internet using my data AND it seems as though I'm not receiving text messages. When I try to make normal calls, an automated voice tells me that something has been "deactivated".
I haven't reached my data use limit yet (not even by half!), my bill for this month is already long since paid, and I haven't downloaded/done anything that seems like it could have led to this. I've tried a couple of other fix-it methods but non seem to work.
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Dec 25, 2015
I upgraded my rooted nexus 5 from 4.4.4 to 5.1.1 and now it will not connect to wifi or data even though the wifi says it is connected.
Google play cannot connect.
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May 4, 2012
AT&T and iPhone data use charges - WiFi and cellular link options Many people have complained about unusual data usage charges on their AT&T iPhone bills -- often 10s of megabytes in one transaction, posted in the middle of the night. Here are a couple of updates based on the AT&T support portal: WiFi vs cellular link: Connecting to a local WiFi hotspot and turning off your cellular data connection will block cellular data transmission and related charges. (Except for SMS messages, which are very small.) There are some gotchas, however: (a) If your iPhone goes 'to sleep' (the screen goes black), it will revert to the cellular data link, unless it is plugged into a charger. (b) Even if your iPhone is plugged into a charger, it will revert to a cellular data connection if the WiFi link drops, e.g. due to a momentary glitch with your internet provider or electric power supply, so.... (c) The only way to completely ensure that your iPhone will not revert to a cellular data connection is to turn it completely off. You (obviously) will not be able to receive calls, however.
Large data transactions in the middle of the night: Unusually large 'chunks' of data that are apparently sent around midnight are a related issue. You may think that you could avoid these mystery charges by making sure you have a WiFi connection running at night. A number of 'czars' on AT&T's site stated, however, that this is are simply an artifact of AT&T's billing system, which "aggregates" transactions that occur throughout the day into one summary charge, which is posted in the middle of the night. If this is accurate, the data connection(s) you use throughout the day will determine how large this 'summary' transaction will be.
Note: Our bill does not appear to square with AT&T's explanation. For example:
39 04/06/2012 09:36PM phone Data Transfer 7 KB 0.0040 04/06/2012 10:35PM phone Data Transfer 7 KB 0.0041 04/06/2012 10:41PM phone Data Transfer 369,759 KB 30.00
If all of the data from 6 April was 'rolled up' into the massive 369.8 megabyte transaction at 10:41pm, why are there two small transactions at 9:36pm and 10:35? We installed Onavo to try to get to the bottom of this;; I will post the results at the end of the current billing cycle.
Info:
iPhone 4S, iOS 5, iPhone and AT&T unusual data usage
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Dec 7, 2014
Android hasn't been syncing saved network info for me since I was on my Note 2 6 months ago. So now I have all my saved Wi-Fi info on the N7 (which never leaves home), and it never synced to my N6 or G3 before that.
Any ways to troubleshoot this?? I do have app data checked to sync on both the gmail accounts on my Nexus 6.
AC App
Nexus 6
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Dec 27, 2015
Wifi traffic monitor app that will show you how much data you have used at any certain time, per period (day/month/etc) but also grouped by network ssid? Like for example I'm running a personal hotspot (portable 3g router - say ssid TEST) that has a certain ammount of data available per month, and I want to see on my phone for example, how much data I have used on that particular network (ssid TEST).
I found some apps that show monthly and daily wifi usage, but it's combined for all wifi networks you connect to. I am looking for an app that shows usage per wifi network.
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Oct 11, 2015
I am trying to figure out if there is a way that I can turn off background data/automatic syncing in all of my apps when I'm connected to Wi-Fi. Besides going in to each app and turning off the syncing.
The reason for this is that I'm going to be going on a cruise and the Wi-Fi on the ship is not exactly cheap, so I'd like not to go through a lot of data every time I connect to it because all of my apps decide that they are going to connect.
I have a Nexus 5 running 6.0.
I've read about the "Metered Wi-Fi network" settings, but it doesn't say exactly what it does - it mainly talks about restricting background data on a mobile network, and setting data limits on a mobile network, even though it's supposed to be about Metered Wi-Fi networks.
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May 14, 2012
I turn on my cellular data and it doesnt let me use the Internet.
Info:
iPhone 3GS, iOS 5.0.1
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Aug 24, 2010
So I got my first ever iPhone and it's the iPhone 4. I have the 200mb plan and I plan to switch cellular data off most of the time if wifi is available to avoid overage. Thing is, with cellular data off, I can't do certain things (ex. Receive picture messages via the Messages app) unless I turn on cellular data. So as long as wifi is available, will my phone still use up cellular data even though it can get data off the wifi? Thanks.
I apologize if I failed to look up any threads on a similar subject. I did a quck search but they weren't really what I was looking for.
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Nov 29, 2013
Nexus 5 LED light flash red while being charged and the screen is off?
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Nov 8, 2015
Whenever I lose WiFi (like when I leave home) I get an exclamation sign next to my cellular network strength symbol and a prompt to sign in to my cellular network which I can't resolve. I can make calls but I can't get any cellular data. This started happening when I updated to the latest Android 6.0. I've checked the APN and it's correct.
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Jun 12, 2012
I am having an awful time loosing cellular data - can't send or receive text messages, use Safari or Find my Friends etc. I came into the forums looking for help and found posts about the personal hotspot constantly spinning. I looked at mine and it was too. I did a hard reset and it finally stopped. Immediately I got connectivity back. I don't know if that is causing my loosing internet or not but it seems coincidence that when it stopped spinning I got it back.Simply going into and out of airplane mode and toggling cellular data on and off never restores connectivity. Often it will restore when I leave the building. But I have 3-4 bars of signal and 4G listed as available when I'm inside.Also, something is chewing up my battery. I was at 100% when I left the house at 8 am and at 65% at 10 am with the phone sitting on the desk doing nothing.
Info:
iPhone 4S, iOS 5.1.1
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Jun 10, 2012
ihave an active wifi connection and can browse when my data services are on. if i do so when using some app like facebook i have being charged for using data like 10ps evry interval. my default browser is set to hotspot.. i have no apn. my os is 5 and my carrier is airtel india.
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May 17, 2012
Why am I getting charged cell data usage when I'm on wifi
Info:
iPhone 4S, iOS 5.1.1
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Nov 27, 2014
So my phone just lost cellular connection. No bars no nothing. When i put my sim to other phone everything works . So i want to know is there any way to test if my nexus 5 hardware is failing or is there any other bug/fix what can i do to get this work. My phone detects sim card, it detects services but says cannot connect to this network right now, try again later.
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Nov 3, 2011
Recently the data on my 9700 will not switch from WiFi to cellular. If it's attached to a WiFi network, everything works fine. However when I leave that network and the BB needs to use EDGE/3G it does nothing. It will not even attempt to transmit or receive unless I do a battery pull. If I leave WiFi off, everything works fine. It is now running OS v6.0.0.668 by AT&T. I just updated to this OS in hopes that it would fix the issue, but no luck.
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Mar 22, 2015
I know this seems backwards but I have a very good reason. my cellular data is unlimited and my jetpack Mobil wifi from another service is not. I keep both on while driving to enable consistent Internet for Internet radio for instance.
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Apr 14, 2012
my iphone 4 will not connect to wifi while i have the cellular data enabled
Info:
iPhone 4, iOS 5.1
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Apr 21, 2012
How will I get to know that my phone is currently using wifi network or my mobile network while using data services? Can i install whatsapp without either purchasing it or jailbreaking my iphone?
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iPhone 4S, iOS 5.1
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May 20, 2012
i just purchased my iphone, and i found my cellular usage is increasing while i was on wifi the entire time? i thought i'm completely off the cellular network while connected to wifi, but this doesn't seem to be the case.
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Jul 19, 2014
I got my Nexus 5 on the 2nd of this month. I'm on Android 4.4.4. Just today, I was out and about and I realized that, although I was going into settings and turning Wi-Fi off, it just kept turning it right back on! (I had been using the Wi-Fi at the mall, then later I went to a friend's house and connected to my friend's Wi-Fi, which did not work.) So, I turned on my data, only for it to turn off after I guess about 30 seconds. I turned it back on, went on WhatsApp, in the middle of replying to a text from my friend it goes off yet again! What the... So, I went into settings and turned data on, and Wi-Fi off. As I watched, the Wi-Fi switched itself back on, and, predictably, even though there were no wireless networks to connect to, my data turned off as well.
This is really inconvenient. What could be causing the problem? I don't think I've downloaded any apps recently, but they do sometimes update. It was working fine on Thursday, but I've had my data off since then. I also booted into Safe Mode, and the problem doesn't seem to persist.
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Nov 4, 2015
So I received the new Fi Sim card as the one in my nexus 6 wasnt compatible with the Nexus 6p. Went through the activation etc and I receive calls on wifi but not make calls on wifi or cellular, data is brutally slow. Waiting to hear back from Google on this.
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Apr 19, 2012
My wife is on a school trip to the US. Meanwhile, I am at home in Canada. I am texting her, but I found it odd she never replies and vice versa. So, she discovered that her iPhone (latest iOS 5 release) keeps trying to send the message as an iMessage. It is not reverting to SMS after a given time, as it should and as I have seen it do before. I have tried it now also and my wife only receives my messages when she has a wifi connection (she does not have data roaming enabled). It seems like my iPhone too continously tries to send the message as an iMessage and it does not switch to SMS after a certain timeout time. The message that the iPhone continously tries to send as an iMessage never fails, however the status does not change until the next time my wife is in wifi coverage and the message is delivered.
Info:
iPhone 4, iOS 5.1
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Oct 11, 2015
I have data roaming disabled but my phone (Nexus 5) is still using data when I'm roaming. The only way I've found to prevent this is to turn off cellular data entirely. Why this is happening? What I want is for my phone to use data when on my carrier's network but not when roaming.
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May 26, 2011
I am trying to setup email on my Blackberry, when I load the link I get error: "The site cannot be accessed in this manner. Please use the URL or link provided to you by your service provider."
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Oct 5, 2015
I'm on Verizon . does the nexus 6 not have the feature to use data while also using phone in calling mode?
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Oct 11, 2015
At home, I am running IPFire firewall + OpenDSN and it block access by IP and has excessive filtering.
After upgrade to new Android OS my phone displays no internet option but I can browse websites without any problems with my data turned off.
Which URL or IP address nexus 5 uses in order to check for network connection.
I have 4 nexus 5 phones. all connected to the same N network, two phones updated to OS 6 and two running OS 5. on nexus 5 phone, regular wifi icon on nexus 6 phones wifi icon and exclamation mark.
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Nov 18, 2015
I have just bought a Netgear EX6200 Extender and a Netgear AC785 SIM card router with a 4G SIM inserted. The initial setup was perfect and I was able to use my Nexus 5 to access the internet via the EX6200 from all over the house. But after two days, for no apparent reason, my Nexus 5 (Marshmallow) suddenly could not get past "Obtaining IP address" when trying to connect to the EX6200 although my PC was able to connect properly with no problem (and I was also able to connect the phone successfully direct to the AC785 router).
To try and solve the problem I reset both the AC785 and the EX6200 to their factory defaults and went through the same setup procedure as before. Now, although I can connect to the internet from my PC and my wife's Samsung tablet (Android) my phone still will not connect. After a bit of a pause whilst "Obtaining IP address", it shows as "Connected but no internet access"
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Jun 4, 2015
OS PLATFORM: LOLLIPOP 5.1.1.
MODEL: NEXUS 5 16 GB
WHEN WIFI IS ON AFTER TWO MINUTES ALL THE PHOTOS WILL BE SHOWN WITHOUT ANY BUGS.
WHEN IT IS OFF TIME DURATION OF 15 MINUTES WE CAN SEE THEN AFTER, NOT EVEN A SINGLE PHOTO CAN BE SEEN.
RIGHT NOW I UPDATED THE APP PHOTOS. IN THAT NOTHING IS POSSIBLE TO SEE.
RESET MY PHONE AT L.G. SERVICE CENTER, BUT THE SAME EFFECT OCCURS AGAIN AND AGAIN.
FOR SEEING A SINGLE PHOTO I SHOULD ON MY NET.THAT IS NOT POSSIBLE FOR ME.
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Jul 23, 2014
I notice when I am on LTE I always get Internet but when it switches to HSPA it will show I am connected but nothing connects.
Yesterday for example I was on Wifi and then I noticed I had a couple of extra bars well I turned Wifi off and then it showed 3 to 4 bars but no H or LTE and no Internet. I went and choice t-mobile then t-mobile fast and it showed LTE again.
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