"The backup failed due to an unexpected error." This is the first time I have attempted to backup my phone on this computer, and I keep getting this error message. I believe the software is up to date.
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my torch 9810 with the Desktop Manager (6.1.0.35).
The situation is the following: If I go to the PC Device Manager (from "My Computer") I get the Blackberry device recognized and working properly, this means that the PC is understanding that I connected a BB. But when I open the Desktop Software and the BB Device Manager there is no way they can see it.
I tried everything:
1) clean reinstallation of the software
2) Update of BB USB drivers
3) Different USB cables
4) Different USB ports
5) USB Drive/Sync Media/Charge Only modes
6) Full restart of the BB (alt-shift-del)
7) I followed many many many related topics
I need to connect my BB because i need to reset it to factory settings since the battery is lasting maximum 1/2 day (no background running apps, no long backlighting, everything seems to be ok)...
my 9810 keeps rebooting and i can't get it to connect to the desktop software. it gets a point and i get a white screen and it reboots again.operating system is OS7.0..IT starting rebooting when it was on the charger i was adding some contacts to my sim card and it screen froze. After that i couldn't get it to work again... i don't have many apps addes. most of my stuff i keep on my memory card..
View 7 Replies View RelatedHaving a problem when trying to sync my 9810 torch to my desktop software manager as I do not recall password. I tried the 3 attempts but failed. All my data was lost but I was able to recover data from a previous backup in June.I Do not want this to happen again so what should I do , system on software manager does not mention how to change or recover password Note: I removed device already from software manager but it still ask for a password to re-connect?
View 1 Replies View RelatedI have a blackberry torch 9810.I am trying to do a software update via my phone not using the computer and its stuck on backing up my data on 17% i have taken the battery out like 3 times now and its going straight to the update and then back to being stuck on 17% and now my wifi is off, i even tried connecting it to the computer and the blackberry desktop software wont connect to my phone.
View 5 Replies View RelatedI have a 9810, and the Call and BB menu button backlights are always on. I've tried numerous battery pulls, reinstalled the OS, repaired the OS, changed my backlight settings. Security wipe and re install. I don't know what caused it. Nothing had been installed on the phone for the past couple months, and it only started 3 days ago. Screen Lock does nothing.
View 4 Replies View RelatedI have a problem on my device that can not back up on my desktop software (OSX) it's just happent after i upgrdae the appsworld few weeks ago
View 1 Replies View RelatedCan I back up contacts on desktop manager and transfer them to another blackberry device
View 1 Replies View RelatedI deleted the applications folder on my BlackBerry Torch 9810, and although i still have the applications that were in the folder, the folder is no longer there, so the only way for me to access those applications is through the search.
View 4 Replies View Relatedopying contacts from a Bold 9810 to another 9810.Using the BB Desktop Software I did a full backup of the device (which contained 400+ contacts), then did a full restore on a new 9810, but only 200 contacts were copied over.Next I tried to do a selective restore, but although the 400+ contacts were in the file, it was grayed out and could not be selected. How can I get all the contacts into the new 9810. (Side note: I was able to restore the 400+ contacts to a BB Bold).
View 1 Replies View RelatedI checked my settings on my desktop manager and opened my ipd file-nothing for my contacts or calendar.
What did I do wrong? Is there any chance on earth I get any contacts back?Here are my settings:
Back up all application data
Back up on board device memory
When I did the automatic backup it was saved to my docs.I don't have outlook or anything.
I can not log in with my Blackberry ID from my Torch 9810 although the log in works via Internet.
View 7 Replies View Relatedi recently saw on the website my phone can upload os 7.1 so i downloaded it to my pc but when i connect to desktop software and check it says no uploads available. I then tried doing it from the handset via options and again says phone software up to date. I am using os 6 but cant work out why it wont let me update to 7.1
View 8 Replies View Relatedi bought a 9810 and this is what happens: i connect it to the charger, then the red led turns on, eventually it goes off and a little sand watch appears for like 5 seconds, disappears, and the process starts all over again.
View 1 Replies View Related<y bb torch 9810 keeps rebooting and have also tried several times by removing the battery and start again but in vain.rebooting still goes on
View 8 Replies View RelatedI just got a new Blackberry Torch 9810 and it won't let me add contacts. I scan someone's barcode and it says pending on my end but they never receive the request, we tried it the opposite way and it says pending on their phone but I don't receive the request.
View 1 Replies View RelatedI keep getting an "Error 102 Reload Software for furhter information [URL]" message. There is a Reset button below that and when I press it, it just tries to restart my blackberry. It will load to a certain point and then come back to this Error message. I went to the website it suggests and it tells me to go onto my Blackberry Desktop Manager and reload my software. I tried to do this, but my Desktop Manager and my smart phone will not connect and so I can't reload my software.
View 5 Replies View RelatedI am currently on 7.0.0.261 (B1346) with no attached carrier. I see "no updates available" option when I try to update.
View 1 Replies View Relatedthe phone was fine all along but all o sudden it does not wat to o on at al,no light nothing, i even swopped batteries but still nothing.
View 1 Replies View RelatedMy BB Torch 9810 is less than 3 months old. Yesterday Morning, I observed that it went off. I thot the battery was down, so I decided to charge it. Then it began the booting and rebooting and has not stopped till now. My BB pin is (personal info removed) perhaps there is something remotely that can be done.
View 7 Replies View RelatedI was so excited to have a Blackberry device and my choice was the Torch 9810 mainly for 3 reasons.
1- The big screen.
2- The touch screen with the sliding keyboard.
3- Latest OS.
As I watched and read so many reviews about it and compared it to the Bold 9900 and the Torch 9860. The reviews for the Torch 9860 were somehow negative, and the sliding keyboard was a win over the Torch 9860. Bold seemed to be a good phone but the bigger screen was again what made me go for the Torch 9810.
For a new Blackberry user like me, I couldn't really figure out much differences between the three phones.
Unfortunately the Torch 9810 is not yet here in Egyptian market and I was about to buy a Bold 9900 till I noticed it would be locked to my carrier and then I changed my mind. I asked a family member to buy the Torch 9810 for me from the UAE and I finally got it one week ago.
my blackberry torch 9810 doesn't turn on.
View 1 Replies View Relatedi have blackberry torch 9810...my phone is not turning on , i dont known why battery is full only , i have changed battery from other tourch even i changed the battery not turing on? when i turn on torch 9810 the red led light is on for 3-4seconds , then its red led switch off , after that cursor running middle of the screen
again and again come like this , but its not turn on? i have backup my blackberry before itself..how to restore the OS or hard rest.
Phantom calls. Rings once or twice, screen doesn't light up, no call on call log. No alerts set up. Tech support says to get an new telaphone number. I've had it for 12 years. That isn't going to happen.
View 1 Replies View Relatedoops my torch 9810 got wet. It seems to be completely dry now. the red marks on the battery and on the device are still there, but it won't power up. What can I try? I've plugged it in to the charger and to the computer--still no luck
View 3 Replies View Relatedhow can i update my Torch 9810's OS to OS 7.1?
View 6 Replies View RelatedMy phone keeps freezing up with the system is busy symbol. Its been happening every other time I try to scroll or hit a key. I wait and/or take the battery out tounfreeze it. This makes my phone practically useless.
View 2 Replies View RelatedI've been having trouble charging my 9810. When I plug my phone in the charging bolt doesn't show up on the battery, instead I get the usb symbol on the battery. I have to keep unplugging and then plugging my phone and after several tries the bolt shows up and it begins charging my phone.
View 7 Replies View RelatedMy brand New Tourch 9810 keeps on freezing up - I have to take the battery out in order to get it working again - I can not get onto Facebook, my BBM's doesnt go through, Sms' doesnt go through and when I tried to make a call it says - Call failed. I can not receive calls either - it goes straight to voicemail.
I can not send pics via BBM either - although it show send on my side - the receiver never gets them.
I really like Blackberry but are so frustrated that I want to get another make of phone!
I have a 9810 from ATT with OS 7.0 , when I tried to update OS to 7.1 using BB Desktop software , there is no 7.1 version available. The only update available is a higher version of 7.0. What should I do to get OS 7.1 ?
View 9 Replies View RelatedI've got a new 9810, uploaded V 7.1.0.267 the GPS is not working.Location On Location Aiding Enabled
It will update however shows Number of Satellites:0 Maps location is intermittent BlackBerry Traffic shows aGPS
Went to Device/Device and Status/typed "test" Performed GPS test,result: timed out
Does this mean it's a hardware issue?BB is on an enterprise server on Telus network
