BB Bold :: 9900 Does NOT Keep Text Messages / Threads?

Aug 21, 2012

I purchased 4 BB Bold 9900's in June 2012 for a new small biz venture. None of the phones are retaining text messages and or previous threads past 30 days. i.e. If I scroll to the last text message, it will go back only 30 days....and the end date changes each day, with text messages falling off.

Upon purchase, I made sure to set all to "Keep messages forever". Does anyone have ANY suggestions? Our previous BB's did not have this issue, and these previous text threads are critical for referencing past text message threads and the data exchanged.

T-mobile Tech Support and RIM did not have an answer

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