Xperia Ray :: Unable To Update Software
Oct 29, 2011
My installed version kept telling me there was an update to the companion software, downloaded it (18.5 meg), but when the installer runs it just disappears after a few seconds. It did this a number of times then I uninstalled all the sony software, restarted and tried to install with the full installer (PC Companion_2.10.027_Web.exe). This all seems to run then end suddenly after a few seconds as well. I am running Windows 7 Home Premium x64.
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Feb 21, 2011
I was trying to update my X10 for pinch zoom It says certification error and the updates getting disconnect. I checked my system firewall and my modem firewall too everything is perfect. And I tried with my friend's machine there too I am getting same error.
I contacted Sony Ericsson customer care regarding this, they replied go and update ur phone in service center. Too bad they didnt tell me why I was not able to update my phone.
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May 31, 2012
The Sony PC Companion has started showing that an update is available for my xperia pro as soon as i connect it. I happily selected the update option and on the first attempt it downloaded the update which took more than 10 mins in my case. Then it reboots the phone in the flash mode i believe and when it's time to install the update, simply comes out with an error that no update is available for your phone.
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Jan 15, 2011
I connect the phone to the pc, it gathers the information it needs to do the update,then i get to the screen where i'm asked to un-plug the usb from the pc & from the phone.i turn off the phone and wait 30 seconds (i know it says i only need to wait 5 seconds)
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Dec 29, 2010
okay imtrying to update my phone to the 2.1 version. I downloaded the backup and restore. Then i i pressed the button to backup and only button that came up was ok instead of settings and okay.i tried to redownlaod. and now i cant. i even tried the dolphin brwoser.
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May 14, 2012
i have tried updating my sony xperia ray android to 4.0 several times but it keeps saying some components not downloaded. i live in india and i use a broadband connection.
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May 29, 2012
my neo v SI number 1254-44045/28/2012 still can no update to 4.0.4
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Jun 17, 2012
i updated my xperia neo v to ics....it workd smoothly....after that i had some issues in my phone's touchscreen....for which i gave it to sony ericsson service centre...they replaced my screen n changed my version back to gingerbread....now whenever i try to update to ICS via pc companion....it doesn't work...
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Nov 11, 2010
i have x10 with 1234-2566 code and still no available update. This code is in confirmed kits list.
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Nov 7, 2010
Current info on my factory unlocked phone:
Model Number: X10i
Firmware Version: 1.6
Baseband Version: 1.1.31
Kernel Version: 2.6.29-rel
Build Number R2BA026
I can't update my phone with either PCC or SEUS. When I restart the phone (hold the back button while plugging in the micro usb cable), the phone restarts normally. I'm running latest versions of SEUS and PCC. PCC recognizes my phone and recognizes there is an update available. I'm running windows7 64 bit.How do I update my phone?
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Jan 22, 2012
I am unable to update my Neo V from ICS 4.0.3 to 4.1.B.0.431 on my Neo V.My Device is rooted and I have removed boatwares. I don't want to use flastool. I have tired OTA update (5 times) and got below attached error. PCC says my phone software is uptodate.
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May 9, 2012
I am trying for the last two days to update my Neo V but...I have download SUS tool and according to instructions I am connecting USB cable while pressing back key, it does not do any thing. Memory card is detected by PC. I keep on pressing the key for about one minute but SUS doesnt detect my mobile.
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Sep 19, 2010
Did a update on my X10 and now lost everything on memory card anyone else had a problem
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Jul 3, 2012
connect the phone to the computer I want to update, and it says try again later. I go but it does not work
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Oct 14, 2010
Connected it to the PC companion and was informed about the update. Switched off the phone and turned it back on. Connected the usb port while holding the back button and selected connect the phone but nothing happened. I've tried this about 6 times now and nothing.Should the phone be asking me what i want to do each time? I thought there was an option to set the phone to automatically mount when connecting the usb cable but it seems to be gone in 2.1. Could anything be blocking it? My phone is UK unbranded and on firmware version 2.1-update 1.
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Aug 2, 2011
My hubby has a sony ericson x10 and his software needs updating.
I have followed the instructions {backed up } attached phone etc and it keeps coming up with error - not able to update s/ware.
His phone does not have the latest software and when PC Companion connects its says this and I follow instructions to upgrade but its not having it.
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May 8, 2012
i was trying to update my phone Neo V software with sony PC companion but while updating im getting this error message "unable to install or start phone softwear update component". what shall i do.
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Jun 6, 2012
my SW version is 4.1.B.0.431. today my phone offer me an update to 4.1.B.0.587 version. I've downloaded it and try to install update. but after some time phone says that update can't be installed. why so? my phone is rooted. is that a brake for install update?
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Nov 10, 2012
A few weeks ago I got the notification that an update was available for my phone. My friend got the same update via his HTC shortly after, he was able to update directly from his phone without any problem. I was informed I had to connect to a PC to update mine, frustrating but I do understand the definate benefit. But there are only benefits if the software related is robust and well tested, which it isn't.I connected my phone, updated PC companion, connected the phone via pc companion. Attempted to use the support zone which had just been updated also. I got the error message saying " Pc Companion need to connect to online server". I have done suggest it's only a temporary problem but I've tried on over 10 different occasions on two different PC's.I then tried using the SUS as I needed to use that to update to ICS in the first place, but it wants to dowload a 127mb file, way to big for the patch which is meant to be 0.1mb.
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Nov 15, 2010
I've just tried to update my X10 to the new 2.1 firmware, with absolutely no luck. I get through all the stages, everything works fine, no errors reported, everything reset on the phone, all looked great. But, when I check the version its' still at 1.6. And everytime i connect it to the PC after the upgrade, it tells me there's an update available, just to go through the same thing again, and still leave me with 1.6.
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Oct 1, 2012
Xperia mini pro (SK17)1251-91014.0.2.A.0.622/1/2012 for update to android 4. BUT i can't update , PC companion is showing, that my phone is updated till last version, and it's still staying on version 2.3.4. what to do now? i was waiting so long time, and now i can't update.
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Feb 5, 2012
Just yesterday I received a notification on my Xperia Mini Pro telling me I should connect my phone to my PC in order to update the latest firmware.When doing so, the PC Companion software mentions an update indeed.Every time I get to the 2. Prepare stage of the update, I get an error, however:Installation Error Unable to install or start phone software update components.I live in the Netherlands and my carrier doesn't push firmware updates through my phone's data network (I don't know if that'd even be possible)
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Aug 16, 2011
i updated to Gingerbread last nite and didnt know id lose the back up and restore function until i read it on this board. Ive tried to follow your instructions on how to get it back (ive downloaded OI file manager) but after that im lost!!! I wouldnt know where to start on trying to find the back up and restore as theres so many files on there? Also, one of my apps in particular hasnt appeared on my phone (maybe because it was a free one)? and i desp need it back as i stored all my passwords, log ins and pins on there and im totally lost without it....is there anyway i can retrieve all the info that was on it? Ive downloaded it again fromt he market but its empty
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Jul 9, 2011
i unable to receive the sms after update my phone, i tried also *#*#4636#*#* and update the smsc no, but show update error what can ido, my phone is xperia X8 two time factory setting, but not clear problem
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Oct 17, 2012
I have about 55MB of phone memory left on my Xperia Ray. But when I try to upgrade/update apps that are stored on the phone memory, like Twitter update of 3.5MB, I am warned that I don't have enough memory left.
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Nov 30, 2011
I couldn't update my mini pro to ICS. I'll put here all the problems which I encountered in the update process. The link in the below image doesn't work.
It shows the following screen By continuing with the update, I found the following errors
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Jun 8, 2012
Here Is a Screen shot of what i am seeing at PCC Screen shot of SUS what i am seeing
I tried to update my phone by using pc companion and also SUS... but i am not abale to update my phone... when i am using SUS it says something going wrong... and the application shut down... i re instal it but unable to update.. when i use pc companion it show me i have an update.. but during the stage 3.Update is says my phone does not have any update.
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Jun 3, 2012
I'm currently on 2.3.4 and i'm unable to update my phone to 4.0.2.A.62 after the newer update 4.1.B.0.431 is released. The updates have been released for my country and . It goes upto Step 2 in the PC suite and then fails.
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Jan 30, 2011
After multiple tries of trying to update Android for my Xperia X10 mini pro phone via the PC Companion as well as the downloaded Update Service (after reading similar threads) i am still at a loss! I am in Mumbai using an Airtel SIM.
In the case of the PC Companion, it goes smoothly until the Prepare step (where no Previous & Next buttons appear). After "preparing" the phone nothing happens. I tried pressing Enter & then it goes onto the Update panel. But here the Download status bar is just mpty & doesnt download anything.
With the Update Service, it runs fine till the Connect step. After following the instructions once again nothing happens. Here there is only a Previous button & no Next button. Pressing Enter takes you to the Previous panel.
In both cases I have seen no message appear on the phone at all & no sign of anything being recognized on either of the softwares.
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Sep 3, 2011
I've bought a new Xperia X10 Mini Pro two months ago. Now I'm trying to update the operating system(Android) using the receipt given on the Sony Ericssons homepage using Sony Ericsson PC Companion 2.0.PC OS: Windows XP SP3 (32-bit).Everything works well until I come to the point where I'm supposed to disconnect the USB-cable, turn the mobile phone off, restart the mobile phone, reconnect the USB-cable and holding the Back-button when doing this.I get a new page telling me to pull the top menu down and activate the USB connection (or something like that). When I have done this the page switches back to the former page where I'm again told to disconnect theUSB-cable, turn the mobile phone off etc.I have also tried to use the Update Service, but I'm not coming any further than to the first page.
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Apr 12, 2012
The software is not yet released for my mini pro, and its not on the SI list, also, its not available on my Sony update service, but the thing is, I really want to do the update.
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