Samsung :: SGH-T749 - Invisible Shield Protector

I recently purchased & installed a invisible Shield protector on my Samsung SGH-T749 & it was a bit of a struggle to get it right. When it completely dried, I noticed several small black specks that were large enough to make a bump that can be felt with a fingernail & holds the film up a bit. I had purchased a couple of discounted IS packs for discontinued phones for $2.49 & looked at one of them & saw the same specks under the film. This sample had never been removed from the backing, but had specs on it's back side too. I emailed Zagg & tole them about the specks & got the following response. (Now, they do offer to replace the product, but it is apparent that they don't feel that the specks are their fault, or they don't believe me, as they don't mention the specs at all. I am not going to get mine replaced & am looking for an alternative.) BTW The credit card pre-charges & requiring me to return the "defective" one don't constitute a "courtesy replacement", in my mind. They called it an "installation difficulty!" Incidentally, the product shows a bit of "orange peal" texture that is not very attractive.

The ZAGG Team wrote, "I'm sorry to hear that your installation didn't go well. In general, our lifetime replacement guarantee only covers normal wear-and-tear issues, such as scratching and peeling, and typically does not cover installation difficulties, however, I am willing to extend a one-time courtesy replacement for you. To process your replacement request you will be asked to provide a credit or debit card. Your card will be charged a minimal shipping & handling fee. Additionally, your card will be pre-authorized for the retail value of the product you are replacing. You will have 25 days to return your original product. When we receive the original product back, the pre-authorized charge on your credit or debit card will be removed. Your card will be charged in full if the original product is not returned within 25 days".