Samsung Galaxy S II :: Error "Kies Has Stopped Working, Close The Program"
Oct 24, 2012
Since I just did a upgrade of Samsung Kies to (File name: Kies_2.5.0.12094_28_8.exe) everytime I start the application I get the error "Kies has stopped working, Close the Program". This happens whether or not I have the phone connected via USB. At first I had the problem to do with KiesPDLR has stopped working. I followed the advice of an uninstall and clean re-install and I think it worked a couple of times. Now it won't work at all, even after another clean install.The other symptom I get is that when I boot up my machine it says that Kies Air has stopped working (not that I'm using it).I'm running Windows 7 64 bit.
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Aug 29, 2011
ever since I bought my Samsung Galaxy S II 4 months ago If I connected my laptop the phone would enter 'PC mode' or would say 'PC mode only available when idle' and I would have to close whatever was running at the time, this worked fine for connecting to Kies and syncing my contacts, calendar and updating the firmware etc. For the past week whenever I connect it to a laptop (tried 2) the phone only chargers via USB so I can't get it to work with Samsung Kies. I have tried enabling/disabling USB debugging in the options to no affect. I tried a factory reset assuming that would sort it out and it just the same! how annoying.
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Jun 18, 2012
I'm consistently getting an error when trying to backup my call log in Kies (2.3.2.12054_20). I can backup everything else but the call log. I get this on 2 computers I have.
This is the error I get:
Data backup cannot proceed because of an unexpected error. Please connect the device and try backing up again.
Is "Root" required for the call log to be backed up? If so, how is this done on the S II?
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Jul 9, 2014
Kies 3 always crashes with an "Unknown Error" when trying to sync my Outlook 2007 calendar. Contacts and Tasks sync okay.
I've literally spent hours on the phone with Samsung (lack of) technical support with no resolution. They are in fact blaming Outlook claiming that this "Unknown Error" is an Outlook error and not a Kies 3 error (I doubt that). Their other suggestion is a factory reset on the phone which I don't want to do or to try another PC.
Using Windows 7 Pro, latest updates to Kies 3 and latest firmware updated today on the phone.
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Aug 25, 2010
I did a quick search and didn't come up with anything I just got a galaxy s and am looking to unlock it.I'm trying to install Kies and it keeps aborting the install on step 4.No matter what options I try to choose, it gets to step 4 when it tries to download some more components, the progress bar goes up to 1% then it aborts itself.I've tried this on 3 different PCs (XP sp1 and sp3) to no avail.
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Jun 27, 2012
SMS Tone Stopped Working Wondering if someone could please help? My SMS notification ringtone has stopped working. I still get the notification in the top left hand corner that the message has been received, I still have sound with incoming ringtone and my alarm sound is still working.I went into settings - sound - volume and it looks good.I went into messages - settings - select ringtone and it looks good.i received a text message and had sound and then downloaded an application and the next text message I received the sound had gone. Don�t know if this had anything to do with it or not or whether its just a coincidence.I would like my sound notification back on my SMS.
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Jan 21, 2012
SGS II suddenly in middle of playing audio the speaker went dead
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Apr 25, 2012
Screen capture has stopped working on my sg2,if I hit home and power the task manager pops up?I did download Go sms pro but their screencapture would only work on their pages??and the original screencapture ceased working;I've removed Go sms pro in case that was causing an issues but as I said the screencapture is still not working>
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Jun 21, 2011
I have a Galaxy S2 and about a week before my contract expired I bought the Galaxy, all was well and everything worked and I was getting all my emails (I am on Gmail) direct to my phone and could view them using the Gmail icon on the front of the Galaxy. A few days ago my contract expired and I am now SIM only and everything has gone downhill since, basically push email has stopped, I have rung my provider and it's obvious that they don't know what they are doing because I have received about four or five different bits of advice/guidance from them and none of the options work. The first option was to set up another email address using the email icon on the Galaxy, I did this (with the same Gmail address) and it does work...but it's intermittent (the social hub is now showing this email address).The problem with this method is that I am sure that the two emails are clashing and push Gmail is still not working although I can retrieve emails via the refresh button (in other words pull email). Another member of staff at my provider claimed that he was an Android expert and he said that any emails sent to my Gmail account should be received by the phone, he added that the SIM card is irrelevant and that I should not have to have extra email bundles etc (which is apparently what I have right now although I did not ask for them). I have checked the manage applications route and I can't select a default email, the box is greyed out so it appears that neither of my email facilities have been selected as a default...is there a way to select default email? I reckon that I should delete the additional email account and try and get the push Gmail account working again....as I said both the accounts have the same email address. In addition although I have synched my calender no dates are showing on my Google email account on my PC, the dates were showing last week but nothing now, I have not changed any of my settings on my phone and the PC since the SIM contract started, apart from setting up another email account. Lastly I can't see a way to back up my phone on Kies Air (via Wi-Fi)..
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Apr 30, 2011
I've read a little bit and it seems that there is a problem with Kies and the Samsung Galaxy. My wife has the Captivate. At best, I am able to connect via USB Mass Storage Mode by manually copying songs or pictures, but I am unable to do so with Windows 7 64bit. I tried with an XP Machine I get the same thing.
Fortunately, the Samsung has OS 2.2 installed. When 2.3 or 3.0 officially comes out, I won't be able to update the firmware.
Has anyone found a reliable solid workaround solution to be able to copy contacts and pics etc to Galaxy? Samsung support is pretty much useless.
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Jul 25, 2012
I have tried accessing my SII with my Macbook Pro. Using Bluetooth did not work, the Mac said device not supported. I then installed Kies and tried via WIFI. Devices are recognised and they report a connection - then Kies immediately reports a disconnect.I then tried Kies via USB, the connecting symbol spins forever, no connection. Telling the SII to act as memory stick, however works. how I can make Kies talk with my SII?
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Nov 22, 2012
I downloaded Kies but when I connected my phone with the USB cable, I got the message "MTB USB device failed".How do I correct this?
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Apr 30, 2012
Well im back again and getting kies to work is annoying, kies is up to date, i follow everything(i believe i have) to the letter to get the phone to connect and still no success.
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Jan 11, 2012
I have installed Kies_2.1.1.11124_17_6 on Windows XP sp3, but it won't open.
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Feb 15, 2012
i made a backup of my gs2 with kies pc , and it was successfully done and saved, then i made a full reset of my phone and after that i am trying to restore my phone via kies pc with the same file but.after it says "preparing to start restore process" if gives me the screen "data restoration has been interrupted due to an error please retry........"
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Apr 6, 2012
I havnt been able to connect to KIES since weds, it just wont connect. I have rebooted my PC and re-installed KIES as well...It just hangs on the "connecting to the device"..
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Dec 21, 2012
Tried to connect my Galaxy S2 to Kies air and I can't. I have worked through the problem solving to no avail. Running Kies 2.5.1.123_2
Open Kies Air on the phone and I get :
Connect to same network: My Network.
Enter URL in browser: http://**************
Which I have done, but I just get the message problem loading page.
Computer Windows 7. Firefox browser. Norton 360 Anti Virus with firewall off temporarily
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Jul 17, 2012
Kies version 2.3.2.12064_9
re-installed a number of times to no avail. Once connected through USB, Kies loads up but just hangs on "connecting" but still responds.
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Nov 1, 2011
In Japan, where I bought my SGS II from NTTdocomo, GPS was always working fine. But since I moved to Germany a month ago GPS has lots of problems. Google Maps as well as other map application seem not to be able to get a GPS fix:
- The map shows a location near me but not accurate.
- In Google Maps there is always a large circle around the location mark, indicating low accuracy.
- Even though I move my physical location, the location mark on the map doesn't update for a long time.
- MyTracks (by Google) constantly shows the message "Waiting for a better GPS fix".
Is my GPS sensor broken or could this be related to using a NTTdocomo branded SGS II in another country? All this is happening with a clearly visible sky.
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Nov 20, 2011
Connected Galaxy S11 to Kies and was informed a Firmware upgrade was available. Current was shown as PDA:KF3/ PHONE:KE7 / CSC:KG2 (O2U) New shown as PDA:KJ1 /PHONE: K14 / CSC :KJ1 (O2U)It started off Ok and downladed firmware. Checked encryption of binary, unpacked binary, changed the picture of computer/phone to grey panel and started downloading to phone. Phone shows gren robot and "Downloading... Do not turn off target". It downloaded 11% and stopped.That was at 1540. It is now 1710 and it still shows 11%?
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Apr 30, 2012
I am unable to sync my SGII with MS outlook calendar on my PC. I was able to do it once, months ago, but now it won't move past 39%. I upgraded to Outlook 2010 and installed the latest Kies upgrade and firmware in the phone, but still hangs at 39%. My phone calendar becomes useless if I can't sync.
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Dec 20, 2011
suddenly my Samsung Galaxy S2 can't access the wireless network. It has worked before but now it seems to be hanging when searching for wi-fi units in the network. I can access Kies via usb-cable.
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Mar 29, 2012
I got my S2 a few months ago with O2 and I noticed that they had released the firmware for ICS. So i was forced to download the truly terrible Kies software, and after 24 hours of it not even connecting to my phone, I actually got it working. Of course, now, it wont even recognise that i can get ICS. I says I have the latest firmware -which I dont- and wont even let me search for a new one!
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Apr 13, 2012
I have recently got a new Galaxy S2 on Vodafone and when I try and connect it to the Kies application, I keep getting the error message;
Reconnect the devise in Samsung Kies (PC Studio) Mode.Current connection mode is not supported by Kies.
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Jul 10, 2011
is upgrading firmware via kies considered 'rooting' my device and removing warranty?
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Jul 28, 2011
I just tried to backup my phone on my PC using Kies. I excluded all the media files because I have them on my PC anyway, and not all that much spare space. However, then I started to get an error message that my PC was low on disk space.
I checked and my free hard drive space had gone from around 6GB to about 60 megs.
Does anyone know where the Kies backups are stored on my PC, so I can see if the backup was the culprit?
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Mar 15, 2012
In anticipation of ICS I'm trying to backup my wife's SGSII. I'm using Kies as I don't know if there's any viable alternative.My problem is with backing up the Schedule (calendar?) component.All the other bits seem to backup ok.However, just selecting Schedule (on its own or with other parts) it takes ages 'preparing' and then gets to 98% before hanging and then failing due to some unexpected error.I'm on the latest version of Kies, and Windows 7 64bit (tried on two computers, both W7 64).
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Apr 15, 2012
Is it possible to upgrade to Android 4 (ICS) using Kies Air. I can connect my S2 to my PC using WiFi but I cannot see any link nto upgrade.When I try using KIES and USB to link to PC no connection is ever made.
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Oct 14, 2011
I am just playing with my new SII and I am kind of frustrated trying to sync photos/music with Kies. I want to use Kies as it compresses the photos, which is perfect, but it copies all photos into the DCIM/camera folder on the phone. How do I change the destination location for photos/music please? Plus can I transfer folders so the folder structure is kept intact and not all dumped into 1 folder like it is doing now?
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Nov 16, 2011
I have connected my SGS2 to Kies in my laptop. Then I quit from Kies and started using my phone (leaving my phone charging via USB). Now, when I start Kies once again, it says device not connected and my phone is not is Kies mode. If I replug my USB at either end (laptop or mobile) it goes to Kies mode and connecting fine.
My doubt here is, how do I reconnect to Kies in laptop without replug my USB, once after I quit from Kies mode in my phone.
Is there any way I can tell my phone to go to Kies mode?
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Jan 12, 2012
Finally I installed Kies and connected my SGS2.
Kies gives me the message "Your device does not support software upgrading via Kies." Is this because the phone is a grey import? Bought online from and Australian dealer who shipped it to me in Australia fronm his Hong Kong warehouse.
The phone is working well so I'm in no hurry to upgrade but I will probably want to go to Ice Cream Sandwich when a final stable version is available.
Model Number GT-I9100
Android Version: 2.3.5
Baseband Version I9100XXKI4
Kernal version: 2.6.35.7-I9100XXKI4-CL611039
se.infra@SEP-62#2
Build Number: GINGERBREAD.XXKI4
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