I've tried four times now to clear the phone cache according to the directions on Motorola's website. Each time I get to the point where I select clear cache, and after running some scripts on the screen, the fallen down android icon flashes randomly and the phone never recovers. I've let it sit for as long as 45 minutes with the icon flashing and eventually had to turn it off and restart the phone.
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I have a Moto Maxx XT1225 but I believe clearing the cache partition is the same as the DROID Turbo (it's immediately below my question).
I always get hung up after step 5 (below) - i.e., when I press the up volume 10-15 seconds and then tap the power button, NOTHING happens...no additional menu options appear as listed below for step 6.
FYI, here's steps 1-6 as mentioned above:
1. With the phone powered off,*press*the*VOL*DOWN KEY*for 2-3 seconds then*POWER*key then release;
2. The device will display*different BOOT*OPTIONS;
3. Use the*VOL DOWN*Key to SCROLL to Recovery*and*POWER*Key to select;
Tip: If the device reboots, you may have*waited to long to make a selection, you*will need to begin the process again.*
4. The device will display*the*Motorola logo and then*the*Android in distress*(logo with Exclamation mark);
5. Press and hold the*VOL UP*key for*10-15 seconds.*While still holding*the*VOL UP*key*tap and release the*POWER*key;
Tip: You can*try this step, holding the phone in landscape. If you are*stuck on step 6, try a*force reboot by pressing the Power key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear in*BLUE);
The first time it took about 10 mins. 2nd time failed after 30 mins and I had to restart. 3rd time just took 25 mins but completed. What's going on!?!?!
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Procedure
1) Power Device Off
2 Press and hold the VOLUME DOWN and POWER until you get into the system menu.
3) Press VOLUME DOWN, highlight the RECOVERY option press POWER
Wait for Red Triangle to appear.....
4) Press and hold VOLUME UP and POWER to enter option the clear system cache.
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