BB Bold :: 9780 White Screen?
Nov 19, 2011
I have a blackberry bold 9780, on o2.Last night i took it out of pouch to go and make a phone call and the screen went white, i locked the phone and then unlocked it a few times and it went and worked perfectly fine after that.After making my phone call i then put my phone back in the pouch and left it for an hour i went to use it again and it did the same white screen but it didnt go back to normal.. After looking on the internet i see it could be a software problem, so i plugged my phone into my computer and tried to update it... After a slight difficulty i did this and it did work for about 2 minutes...It then went white again after wiping the hand held and re loading the OS its still not working.
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Apr 27, 2012
My Bold 9780 screen goes white and i tried rebooting. It works after that but in day 5 to 6 times it repeats
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Dec 2, 2012
Screen has gone white. Was gradual over couple days now does not work at all.
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Sep 1, 2011
I recently went to press the unlock button on my blackberry and noticed that the screen had gone all white, it has no hourglass or error number on it, just a white screen which fades to and from black as i unlock/lock my phone.
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Apr 9, 2012
My screen has gone white and it didn't drop or get wet, it just went white but I can still receive calls and messages.
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Nov 6, 2012
months ago my new BB 9780 showed a white screen up when i ended a phone call. my device working properly right now without any problem even it goes to lock mode and when i press the lock button it's goes on again. the main problem is that sceen is just white white and white. i have tried to disassemble the device for 2 times and screen works great for minustes each time i assembled it back, but the problem begins in a while and screen goes white again.
enclosed that there is no one who knows about fixing BB in my country! and as you see from my bad english i'm not living in a blackberry-supported country
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Sep 3, 2012
So this problem started about 2 weeks ago. If I press in the bottom right corner of my screen and the end button, it will turn the whole thing white. But once I press the lock/unlock key, it locks and then I unlock it and its fine again. Its not a year old yet but I bought if off ebay so I'm not sure if its covered under warranty(though the listing said it said it was).
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Oct 9, 2011
my bold 9780 keeps showing a white screen. i kept trying to reboot it but whenever the blackberry reboot screen came up it changed to a blank white screen and wouldnt move from there. i took it into a o2 shop & they said to update the software so i did that but still the white screen shows. although it doesnt show now when i am trying to reboot my phone it still shows it while im using my phone and i have to do a battery pull before it will leave the white screen. i can still recieve messages while the white screen is there but i cant see the screen to read them.
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Feb 4, 2011
I received a call yesterday in the evening and the screen turned white. I tried removing the battery + pressed alt, right caps and del but still did not work. Also tried reloading the OS although it has the latest version of 6.0.0.264 using application loader yesterday. It did not work either. But today morning I went to carphone warehouse, they tried to tweak it but in vain. They suggested it was a hardware problem and had to be sent to bb support (which takes 28 days!!) It was still showing a blank screen. When i reached home, surprisingl y the cell phone was fine (dun ask how). I restored the data which i had saved on the laptop. After a few min tried calling up a friend, and the cell went blank again. I just pressed alt, right caps and del n it seemed to be fine again. Tried calling up and problem still persists.
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Mar 24, 2012
Last week, I was just playing games on my blackberry, then that white screen appeared.I've changed the screen. But still there is a white screen. Just blank. My phone just appeared normally on Blackberry Desktop as usual. Then, I did the reset to factory, and wiped it. But now, my bb doesn't appear on Blackberry Desktop.
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Oct 12, 2012
I have a BlackBerry Bold 9780. Whenever I try swtiching it on it just stays on white screen and at times few vertical lines but usually it's on white screen. All I can do is lock and unlock the device. I tried wiping off data and install new OS and updating the OS but no use. When I reinstall a new OS I hear some music. When ever I press the voice command button on left side I hear it telling 'say a command'.What is the problem and how to get my BlackBerry up and running ?
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Apr 28, 2012
I plugged by phone in to charge it and when I woke up the screen was white and had stripes on it. The phone can accept calls, but nothing else works. This phone is 14 months old and of course out of warranty now. Bell is telling me that it's going to cast $150.00 to have the phone repaired.
I have never dropped the phone, got it wet, or anything, this just occurred all by itself. A friend of mine also has a Bold and the same thing happened to her today. Could this be some sort of programming issues with RIM, or just extremely lousy phones they make?
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Apr 10, 2011
A couple of days ago my phone started showing a blank white screen at non-specific intervals. The problem has become worse and I can't seem to view my screen properly. The phone itself is working fine (I am still receiving calls, texts and emails) but the screen won't show anything.I have repeatedly tried to reboot it by removing the battery but that hasn't fixed the issue.
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Dec 30, 2011
Screen has gone nearly white with a few lines, messages and phone still work but no screen
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Feb 6, 2012
Today, a white screen started appearing on my Blackberry. I've almost never dropped it (maybe twice in my life, with the cover on it), but it have been through rough cold temperature (-15 while snowboarding or skating), if this information can help.
The screen first black out (it's kinda grey-ish with lots of vertical lines, mainly black, some whites and a few colored) then turns white with ONE pink vertical line. Really weird. I try to make it disappear by clicking on the lock buttons multiple times and on the shortcuts key, sometimes on the track pad, and the screen becomes perfectly normal sometimes. Except when I press the shortcuts key, there's a big rectangle (not full screen but almost) where the text is blurred... Sometimes it disappears, or black out again. I tried to restore a previous back up file: didn't work, tried to reboot it by removing the battery: failed.
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Jun 25, 2012
I have a BB Bold 9780 which I have purchased in Oct 2011. The display screen has been turning white for some strange reasons all by itself and some times it is ok. I have not purchased it from the service providers
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May 2, 2012
My Bold 9780 has a white screen with two thin red lines down it, I have tried doing the update as per blackberry solutions on pc, however it says 'no updates found' and the problem remains. I must admit that I tapped the phone in frustration and the screen was back to normal. For a while obviously there is a connection problem somewhere.
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Jan 10, 2011
My BOLD 9780 stopped working and has a white screen. I tried he battery thing and also tried reentering the 6.0 opsys with the desktop Software. Phone shuts off ok and side buttons seem o work but no phone answering capabilities. Standard APS and all I use the phone for are phone calls and a few texts.
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Apr 24, 2012
I have a bold 3 (9780), while browsing the internet my phone froze for a bit. I than managed to switch on and off. When it restarted I couldn't access applications on the menu. I than switched off again, when I restarted, the screen background appeared white, with a message saying app error 606 and with a small reset link below. I have clicked the reset many times but to no use. I even took out the battery a few times, but nothing has worked.
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Nov 5, 2012
my blackberry '9780 bold' fell then its only showing white screen.
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Jun 24, 2011
My blackberry bold 9780 now has an error message on a white screen stating App Error 603: Reset. I have connected it to update and though it then turned on error messages then kept popping up whenever I attempted to open an application.
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Oct 3, 2011
My BB bold 9780 screen turns white and stripes blank.Can't make and receive calls.The whole home page turns blank.I did the basic things like:Remove the battery and SIM card.Wipe off my device. Nothing works.
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Aug 2, 2012
I purchased a Blackberry 9780 18 months ago. The screen keeps turning white and would return to normal in minutes or even hours. I obviously tried to do a full reboot, remove and replace the battery but it does not resolve the issue. Is this a defect? Although I do not see anything on the screen except for white, I can still receive call and make calls using the speed dial.
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May 28, 2012
My Bold is showing a white screen with no error message. Looks like LCD failure. Tried reloading software but did no difference. Started showing white display randomly, and comming back to normal. Now is permanent.Still is under 1 year manufacturer warranty. How can I get RIM to provide support under warranty. Who should I contact or call.?
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Jan 24, 2012
Im new to the forum and have been looking for solutions to my Blackberry issue that ive been having. I have had issues with my screen for my Blackberry 9780 a few times so far. First time was within 3 months of the purchase. The screen went to a complete blank white, it wasnt an app error or anything. the phone worked fine, made and received calls, etc, but i just couldnt see what is on the screen. i payed to have the screen replaced and it only lasted another 8 months. Instead of fixing the screen again, i started to use a different 9780 that a friend of mine lent me. Its still fairly new and was working well until this past friday when i started to have the same exact screen issues again.
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Nov 1, 2011
I have a Bold 9780, my screen turned white suddenly. Phone was kept on the table and it automatically turned white. The other functions are working fine as in incoming calls and messages, but the whole screen is white.
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Aug 6, 2012
My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak.
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Dec 29, 2011
ive lost all screen info and now have only a white screen showing. tried to restore settings on BB site but could not remember key to unlock device and cannot find website to create a new one?
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Jan 1, 2012
Device info:Blackberry Bold 9780 on Orange UK - Software below.I just tried updating my BB to the latest OS, and after the update, I waited until it said "safe to remove", and then unplugged it. I waited 15 mins and it still didnt do anything, so I pulled the battery out but it didnt work.The screen is working, as I can still see the dead pixel that was there beforehand, however it just black, with the one dead pixel.I tried downgrading it after the the firmware below (I'm not sure what it was originally on) but that didnt work either.
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Jul 30, 2012
I have this huge black spot to the top right of my screen. I m sure I did not drop it or damage it anyway. I got a similar problem couple a months ago when a small spot appeared at the bottom left corner of the screen. But it went away on its own in 10-15 days.
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Apr 20, 2010
I am using a Blackberry 9780. I am not able dial out by name from the home screenWhen I try doing that it open up a search window. How do I fix this?
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