BB Bold :: 9780 White Screen, Can Make And Receive Calls?
Jan 24, 2012
Im new to the forum and have been looking for solutions to my Blackberry issue that ive been having. I have had issues with my screen for my Blackberry 9780 a few times so far. First time was within 3 months of the purchase. The screen went to a complete blank white, it wasnt an app error or anything. the phone worked fine, made and received calls, etc, but i just couldnt see what is on the screen. i payed to have the screen replaced and it only lasted another 8 months. Instead of fixing the screen again, i started to use a different 9780 that a friend of mine lent me. Its still fairly new and was working well until this past friday when i started to have the same exact screen issues again.
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Sep 9, 2010
My BB bold 9780 is unable to make or receive calls when on the 2G network though the data works ok via Edge and I can browse, receive corporate mail etc. When I switch to the 3G network it receives and makes calls OK..
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Dec 9, 2012
my screen is just white can still receive calls as well as mke calbut and hear when receive text but can't see anything.
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Feb 22, 2011
i can make calls but cant do anything else.theres only three tasks running message, telephone, and java console the title of java console is BlackBerry Platform 6.5.0.54.
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Mar 29, 2012
I have the bold 9780 and I have a big problem. I can't make calls but I am able to get. Whenever I want to call someone, it says call failed!
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May 7, 2010
My 8900 turns on the red light when I pop the battery in, I press the power button and the screen turns on but just shows white. After letting it power on for a few minutes I call myself (by using a friends phone) and I can answer and talk.
I searched everywhere. The computer can read the PIN #, just in case though I wiped it and reloaded the OS. Bought a T6 screwdriver, took it apart, disconnected then reconnected the display cord then turned it back on and same old white screen.
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Apr 27, 2012
My Bold 9780 screen goes white and i tried rebooting. It works after that but in day 5 to 6 times it repeats
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Dec 2, 2012
Screen has gone white. Was gradual over couple days now does not work at all.
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Sep 1, 2011
I recently went to press the unlock button on my blackberry and noticed that the screen had gone all white, it has no hourglass or error number on it, just a white screen which fades to and from black as i unlock/lock my phone.
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Apr 9, 2012
My screen has gone white and it didn't drop or get wet, it just went white but I can still receive calls and messages.
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Nov 19, 2011
I have a blackberry bold 9780, on o2.Last night i took it out of pouch to go and make a phone call and the screen went white, i locked the phone and then unlocked it a few times and it went and worked perfectly fine after that.After making my phone call i then put my phone back in the pouch and left it for an hour i went to use it again and it did the same white screen but it didnt go back to normal.. After looking on the internet i see it could be a software problem, so i plugged my phone into my computer and tried to update it... After a slight difficulty i did this and it did work for about 2 minutes...It then went white again after wiping the hand held and re loading the OS its still not working.
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Nov 6, 2012
months ago my new BB 9780 showed a white screen up when i ended a phone call. my device working properly right now without any problem even it goes to lock mode and when i press the lock button it's goes on again. the main problem is that sceen is just white white and white. i have tried to disassemble the device for 2 times and screen works great for minustes each time i assembled it back, but the problem begins in a while and screen goes white again.
enclosed that there is no one who knows about fixing BB in my country! and as you see from my bad english i'm not living in a blackberry-supported country
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Sep 3, 2012
So this problem started about 2 weeks ago. If I press in the bottom right corner of my screen and the end button, it will turn the whole thing white. But once I press the lock/unlock key, it locks and then I unlock it and its fine again. Its not a year old yet but I bought if off ebay so I'm not sure if its covered under warranty(though the listing said it said it was).
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Oct 9, 2011
my bold 9780 keeps showing a white screen. i kept trying to reboot it but whenever the blackberry reboot screen came up it changed to a blank white screen and wouldnt move from there. i took it into a o2 shop & they said to update the software so i did that but still the white screen shows. although it doesnt show now when i am trying to reboot my phone it still shows it while im using my phone and i have to do a battery pull before it will leave the white screen. i can still recieve messages while the white screen is there but i cant see the screen to read them.
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Feb 4, 2011
I received a call yesterday in the evening and the screen turned white. I tried removing the battery + pressed alt, right caps and del but still did not work. Also tried reloading the OS although it has the latest version of 6.0.0.264 using application loader yesterday. It did not work either. But today morning I went to carphone warehouse, they tried to tweak it but in vain. They suggested it was a hardware problem and had to be sent to bb support (which takes 28 days!!) It was still showing a blank screen. When i reached home, surprisingl y the cell phone was fine (dun ask how). I restored the data which i had saved on the laptop. After a few min tried calling up a friend, and the cell went blank again. I just pressed alt, right caps and del n it seemed to be fine again. Tried calling up and problem still persists.
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Mar 24, 2012
Last week, I was just playing games on my blackberry, then that white screen appeared.I've changed the screen. But still there is a white screen. Just blank. My phone just appeared normally on Blackberry Desktop as usual. Then, I did the reset to factory, and wiped it. But now, my bb doesn't appear on Blackberry Desktop.
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Oct 12, 2012
I have a BlackBerry Bold 9780. Whenever I try swtiching it on it just stays on white screen and at times few vertical lines but usually it's on white screen. All I can do is lock and unlock the device. I tried wiping off data and install new OS and updating the OS but no use. When I reinstall a new OS I hear some music. When ever I press the voice command button on left side I hear it telling 'say a command'.What is the problem and how to get my BlackBerry up and running ?
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Apr 28, 2012
I plugged by phone in to charge it and when I woke up the screen was white and had stripes on it. The phone can accept calls, but nothing else works. This phone is 14 months old and of course out of warranty now. Bell is telling me that it's going to cast $150.00 to have the phone repaired.
I have never dropped the phone, got it wet, or anything, this just occurred all by itself. A friend of mine also has a Bold and the same thing happened to her today. Could this be some sort of programming issues with RIM, or just extremely lousy phones they make?
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Apr 10, 2011
A couple of days ago my phone started showing a blank white screen at non-specific intervals. The problem has become worse and I can't seem to view my screen properly. The phone itself is working fine (I am still receiving calls, texts and emails) but the screen won't show anything.I have repeatedly tried to reboot it by removing the battery but that hasn't fixed the issue.
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Dec 30, 2011
Screen has gone nearly white with a few lines, messages and phone still work but no screen
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Feb 6, 2012
Today, a white screen started appearing on my Blackberry. I've almost never dropped it (maybe twice in my life, with the cover on it), but it have been through rough cold temperature (-15 while snowboarding or skating), if this information can help.
The screen first black out (it's kinda grey-ish with lots of vertical lines, mainly black, some whites and a few colored) then turns white with ONE pink vertical line. Really weird. I try to make it disappear by clicking on the lock buttons multiple times and on the shortcuts key, sometimes on the track pad, and the screen becomes perfectly normal sometimes. Except when I press the shortcuts key, there's a big rectangle (not full screen but almost) where the text is blurred... Sometimes it disappears, or black out again. I tried to restore a previous back up file: didn't work, tried to reboot it by removing the battery: failed.
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Jul 11, 2010
I have stopped being able to make and receive calls but my email and bbm still work. I only got the phone a month ago and its the bold 9700. i have rebooted and spoke to my carrier and its not helped. Can make and recieve calls when i use a different phone just not on mine.
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Aug 2, 2012
I'm using Blackberry 9700,since yesterday I can't make any calls and receive any calls.looks like the calling button is not active and when I made a call from another phone it was ringing but wasn't showing anything on my phone.So I restarted my phone and thus it shows me a message " Uncaught exception:Index 21>= 21 " and then " Uncaught exception:
ApplicationRegistry.getOrWaitFor(0x7c802477365c3985)owner died Thread[Thread-16181248.5] and Uncaught execption: ApplicationRegistry.waitFor(0x7c802477365c3985)timeout.
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Jun 25, 2012
I have a BB Bold 9780 which I have purchased in Oct 2011. The display screen has been turning white for some strange reasons all by itself and some times it is ok. I have not purchased it from the service providers
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May 2, 2012
My Bold 9780 has a white screen with two thin red lines down it, I have tried doing the update as per blackberry solutions on pc, however it says 'no updates found' and the problem remains. I must admit that I tapped the phone in frustration and the screen was back to normal. For a while obviously there is a connection problem somewhere.
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Jan 10, 2011
My BOLD 9780 stopped working and has a white screen. I tried he battery thing and also tried reentering the 6.0 opsys with the desktop Software. Phone shuts off ok and side buttons seem o work but no phone answering capabilities. Standard APS and all I use the phone for are phone calls and a few texts.
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Apr 24, 2012
I have a bold 3 (9780), while browsing the internet my phone froze for a bit. I than managed to switch on and off. When it restarted I couldn't access applications on the menu. I than switched off again, when I restarted, the screen background appeared white, with a message saying app error 606 and with a small reset link below. I have clicked the reset many times but to no use. I even took out the battery a few times, but nothing has worked.
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Nov 5, 2012
my blackberry '9780 bold' fell then its only showing white screen.
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Feb 26, 2012
my screen died but I can make and recieve calls manually. I did a successful backup but now I want to view my todo lists, contact lists with info, databases and all that stuff...is there a way to open this from the backed up files?
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Apr 22, 2011
This device is about 4 months old, for the last 3 days I can't hear anything when taking or making calls.it says connected and the person on the other side can hear me but I can't hear them unless I switch to speaker mode.
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Oct 7, 2011
I was using IPhone and recently shifted to BB and bought 9900 just 20 days ago. Now the phone started giving me problems the 3rd day of my purchase. After few calls the phone stops receiving calls.What happens is that when a call is made the person receives the call but I am not able to his voice nor does the receiver hears mine however the call dialing status is shown on the screen. I can see that the call is being made but can't hear the ring...the call gets connected and I am charged for that by the service provider.Now when someone calls me the phone does not rings but I can see that I am receiving a call and when I pick up the phone I cannot hear the other person nor does the caller hears me.It works only when I switch off the phone...take the SIM out and again restart the phone but again after few calls the same thing repeats.I went to BB service outlet and got the phone exchanged the new phone also started giving me exactly the same problem.
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