Sony Ericsson :: Satio - Trying To Make Company Profitable Again?
Jul 7, 2010
Dear SonyEricsson,
We all know the SE Satio is a mediocre mobile phone but you pay the jackpot of you want to purchase it. For the money people expect a good mobile phone. Those people who buy the phone from the release are realistic enough to know that it may have some bugs or issues but that these will be fixed further on with software updates.
Thus far it had 2 minor updates since it's release. Since it release it had a lot of issues, bugs and shortcomings. Why is a big multinational like SE failing so support of his products? Is it because your focus is more on trying to make your company profitable again? And because of this the support of your many products is just an division which costs money instead of making it? Many Satio customer feel abandoned at this point. Do you think that this the best strategic management? One of the most basic principles of managing a company is getting a core customer base where you can rely on! You are now on systematically destroying a part of your customer base with (atleast) the Satio.
Don't you realize that the customer in times like these are more critical, less brandloyal and above all connected to the whole world through facebook, twitter etc. If you fail with one product this will have it's effect on the sales of the initial product as well as other products. Which will lead to the loss of customers and income. I read so many post from disappointed SE Satio users and there are many people who don't post on internet forums who are unhappy as well.
I don't care what you do with the Satio anymore. My decision is that I move to another brand after about 8 years of SE phones. Many Satio users will do the same. I'm looking forward to your annual reviews for the upcoming years. Maybe you made your company profitable for a few quarters. But as we all know, this kind of management will backfire.
I got my satio in may and didnt even have it for a month before things went wrong. firstly, i was never able to send a MMS to a virgin mobile phone. and then i wasnt able to send a text message to anyone. i called SE and they did all this stuff and called my carrier AT&T and nothing was wrong with my service because i put my SIM in my old phone and was able to send MMS and SMS. so SE said i had to send my satio in for repair(why they didnt just replace the phone i have no idea) and now i am waiting for parts. its been 2 weeks since i sent my phone in. and now i hear there isnt going to be another update? theres slight problems with this phone that if were fixed, it would beat the iphone and droid by a mile. i was just getting used to my satio and then i had to return it. they say i probably wont get it back until the 8th of july. thats just crazy in my opinion. why didnt they just replace the phone? when i looked into the satio as my new phone it looked so cool and when i got it i was so amazed by it. i even got a manuel in a different language, had to call SE and they said they wont send me an english manuel and that i should just look it up on their website since they update the software a lot...well apparently they dont since they havent updated it in months. to say the least, i am disapointed in SE with their future of the satio.
I can not get my Satio's GPS to work. At most it will show 3 satellites, but always loses the connection. I am not making use of Wisepilot or Google maps.I did a software upgrade 0n 06-06-2010 - no difference. How can I get the GPS to work? I live in South Africa.
i am just a normal teenager using a satio... i just asking your site, when will you release the new update for satio? i heard from other forums saying the r2ak006 is the last firmware by sony ericsson... that was great in the first time but still is just a minor update... please do a bigger update, and update the Internet application to v2.44 and google to v2.10 and try to get a proper facebook application, the java facebook app always lack...i do not want to sell my satio, that's why im asking you when will you release the latest update? also the homescreen is quite boring, hope you can bring the vivaz homescreen...
Vivaz got update, X10 got the update, whr is update for satio? Its like SE has forgot they have made a device named Satio. Wake up SE give the update for Satio. With some nice features like kinetic scrolling, HD video recording, call recording etc other wise it is sure you are going to loose many customers.
I think that satio's owners deserve a new update for our phones. The last one was 6 months ago, better video shooting. The colorful do not move when the music player is playing a track. Settings tab should be more simply and independent from other applications. More themes. A design just like Aino. And some many other things. That all users of Satio phones can suggest in this post.
I do not know which one to buy.. the aino or satio? i like the media menu in aino n also the sound quality of aino on the other side i like the camera in xenon flash with video lite on the satio...i like to put garmin on dat symbian too..n also i think aino will be able to play 10gb of songs without any lags for me.. i just need a gud camera phone without any lags for me..
I currently have the SE Satio & my phone is "on silent" at all times as I rely on being alerted by the phone's vibration. However, the phone does not vibrate when I receive a message or a call while the re-charging cable is attached.
This is extremely inconvenient as I have to change the phone "profiles" manually all the time otherwise the phone could be ringing for hours & I would not notice.
I am really happy for the phone but it is so high-tech phone and it is losing support. Is this what you are going to do? Dump the people owning Satio's and work with Xperia X10 rather? This isn't a joke I guess that this phone has the least support of the phones I ever had as the others hadn't much bugs and a lack of many typical functions in them. The last update was on march Vivaz got an update during april and it costs less and how come that phone has even a better home screen for that money. Please tell me if you are going to make an update for this phone or I will seriously throw it into the danube and I will buy Iphone 4 as Sony Ericsson is really bringing my positive feedback on the company down. Seriously tell me if there will be an update coming during the two weeks or never, I hate those blablabla around this stuff. I seriously think that you even ignored our petition completely even though you said you will send it to the Satio developer team. I don't even think there is such a thing like Satio developer team, as the Satio would be done much better and we would have more functions and less bugs. I guess that Satio my last phone I bought from you, it is getting me discousted. (if you don't know what petition I was talking about it is this one: http://www.gopetition.com/petitions/satio-software-update.html )
A couple of days ago my Satio's GPS receiver doesn't work properly any more. I get no specific error messages, it's just trying to connect tot satellites but doesn't succeed. When trying to connect to pinpoint my position, the response (in Dutch) is something like: GPS has a poor performance when you are inside. Google Maps is trying to connect all the time, SportyPal is trying to initialize the GPS all the time.
No connection with satellites whatsoever. I'm not sure, but maybe there's a connection with installing SportyPal on my phone? I installed that about a week ago. I have the latest software/firmware update installed successfully. I restarted the phone a couple of times, left it outside for half an hour to get connected, nothing works.
I know Sony Ericsson will prepare the Satio update, becouse got announcement "Satio Update Information - We will let you know" and Satio is the first Sony Ericsson Entertainment Unlimited Series Smart Phone. I know Sony Ericsson will not give up Satio, But why Sony Ericsson always keep silent? Is Sony Ericsson got suprise to us?
I was having trouble getting GPS reception when using Wisepilot, after purging the data it now seems to work.I am wondering which other sat navs are compatible with this phone. Are there ones that don't use the data connection like Wisepilot does.I understood (perhaps wrongly) that the satio was 3G compatible. i live in a 3G area but am only getting GPRS connection: can this be improved?
I bought a satio one week ago, and its working fine. The only problem is that the phone memory keeps decreasing. Earlier it was 44Mb ans now it is only 10Mb. I have stored everything except messages in the memory card. When I check the memory details, it shows 51Mb in other files. I checked the phone memory and I found nothing that big in my phone memory. clear some phone memory! And what gets stored in other files?
I would really appreciate if someone can explain me where is microphone located in/on SE Satio?I cant find it anywhere. Tried to google it - after 2 hours found "0" answers. (write here, or u can send mail directly to my mailbox, babicmiroslav@yahoo.com)
I would like to know whether the new firmware released for my favorite Satio? I bought it with the latest firmware, so you want a little more and kinetics of improvements, such as shooting mode HD. Firmware is either no longer there?
I just got the satio , now i set up a email account but i set the wrong one up.I set my mums one up instead , now on the message page it says new message , inbox , and then the email addy i set up . how do i remove this addy off the phone i have tried everything i have found via Google search but still cant remove it.
This thread is dedicated to all satio users who have complaints and complements also this thread will list all the issues the satio has and what improvements you can make in the next satio update. the consumers who brought the satio for a hefty price of £400 thinking that this was going to be the ultimate device were sadly mistaken as the satio isn't even a device that you can say featurewise even fits into the mid range market for its price. I and all the satio users want to get the features that all high end smartphones have e.g kinetic scrolling, voice dialling etc. (btw don't tell us we cant get them even the low/mid range nokia 5800 has these features). also if you didnt know already there was a petition started by me on the 16th of July which now has 1570 people signed up to it. here is the petition link http://www.gopetition.com/petitions/satio-software-update.html here is the list that we all 1300 (probably more some people didn't sign the petition so about 4500) of us want you to fix the issues with the satio and give it the features that all high end phones have now a days. * Upgrade to symbian^3 (the x10 is getting android 2.1, also the Satio doesn't utilize symbian^1 properly; also this could help you compete against the nokia n8 which has a 12mp camera) ** HD recording (the x10 is getting HD recording why not the Satio it has the required cpu to handle HD recording, this would also help you compete agianst the nokia n8) 1) Kinetic scrolling throughout the whole UI 2) Give Vivaz home screen 3) Media search function in media player 4) Make phone louder (loudspeaker when receiving call, when playing music out loud) 5) Auto continuous focusing whilst recording 6) Better picture quality e.g. sharpness, less compression and faster camera menu 7) Auto change to full qwerty mode if you make you phone landscape from alphanumeric mode 8) Integrated EQ in media player (allowing you to manually set your EQ: up all SE's had this) 9) Fix the screen lag that some people have (screen tearing), this is due to the software 10) Fix clock problem (clock losing time) 11) Proper zoom in media (When you zoom the photo enlarges but does not fill the whole screen! why?) 12) Upgrade the web browser to V7 13) Add smart search to dialler (previous SE phones had it) 14) Improve microphone quality (video/sound recording is very quiet) 15) Ability to play HD films on phone; also divx/xvid support 16) RDS in radio. 17) Change volume level and tracks whilst the phone is locked.i hope you will consider all of these for the next update or otherwise me and the other 4500 (which totals to 4500* £400 = £1,800,000) people who brought the satio will move to another manufacturer (nokia, htc, apple) also anyone feel free to comment
I am not a phone pro so I do not know how to connect to IM. Could anyone give me guidance on this topic? Like setting servers and so on. I want to connect to MSN and I'm using a hotmail account.
I have some problems with my phone, and I did a reinstallation, and now my language is gone. The phone started up in Spanish, and I can change to English so I understand, but I cant change it to Swedish (my language) that was the chosen language before I reinstalld it. How can I get Swedish back?
There were some posts saying that you can get your GPS to work correctly if you "purge GPS data". I did the purge, powered down the phone 5 minutes and restarted. No result. I saw some others that say you have to reinstall the firmware. I think that if a Phone is sold claiming there is a GPS inside, it should work! To my understanding, what is needed is a complete instruction on how to make the GPS work. Furthermore it would be interesting to have a clear description on how to set parameters, what they mean, how to display satellites, etc.
