BB Software :: Stuck On Uploading RAM Image

Sep 11, 2010

I got a new Blackberry Curve last night - and this morning for the first time I plugged it in to the BlackBerry Desktop Manager. I was prompted to download a new OS and it's taken hours! From what I'm reading on the boards, I think it's probably stuck. I've been stuck on Uploading RAM image for at 3 hours.

My BB has a black screen and won't turn on - the computer screen says don't disconnect. Before I follow what I THINK are the steps to fix it

Unplug the phoneKill the BlackBerry Desktop Manager app (I'm running it on Windows)Wipe the BB using the directions from this page

[url]....

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