Nokia Lumia :: Proximity Sensor Not Working Screen Turns Off

Apr 14, 2012

During outgoing calls, the screen rarely, if ever, turns off due to the proximity sensor - I need to manually do it using the screen lock button.However, with incoming calls, the screen turns off fine (due to the proximity sensor).For both incoming and outgoing calls, it is often impossible to get the screen to light again once it is off.Initially I thought my proximity sensor might be faulty, but the proximity sensor works perfectly in the diagnostics app. So it seems to be a software issue.

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Nokia Lumia :: 920 Proximity Sensor Bug Turns Off Screen Error

Dec 17, 2012

Proximity sensor in my lumia 920 turns the screen off even when i am holding the phone in my hand and am looking at it. It should turn it off only when I hold it up against my ear.This is verry annoying as I cannot get to the incall screen at all, not even to disconnect the call. I have to wait till the other party hangs up so that my screen can return back.

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Nokia Lumia :: Proximity Sensor Not Working Correctly

Apr 5, 2012

I have updated the latest firmware (1600.2487.8107.12070) just a week back. Even now the battery backup is not good enough as boasted by your team. The battery does not even last for 8 hrs. This is the first time am facing such a poor battery backup for a Nokia Device. Though the call end issue is resolved in this update, the proximity sensor issue still remains. The screen blanks out when the proximity sensor is activated while calling and has to be activated again to bring back the normal screen.

Steps to reproduce this issue:

1. Make a call
2. Take the handset near your ear (The proximity sensor is activated now)
3. Move it from your ear (The proximity sensor is deactivated now, but the screen is still blank)
4. Again take it near your ear and release it again (The screen is visible now)

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Lumia 950 :: Phone Proximity Sensor Not Working

Nov 26, 2015

Where the 950's proximity sensor is located? I want to make sure my screen protector isn't covering it. It appears to be to the left of the camera. If that's the case then my problem shouldn't be the screen protector as whatever is to the left of the camera is not covered..

Whenever I dial a number my screen goes black as soon as I hit the call button. It does not wait until I put the phone up to my ear as my 920 and 640 do. I have to hit my power button twice to get the screen back. It's acting as if the proximity sensor is stuck on activated.

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Xperia X10 :: Locking Screen When On A Call (Proximity Sensor Not Working)?

Dec 21, 2010

My X10 with 2. 1 doesn't lock the touch screen when I'm on a call. When I'm done with the call the phone is in various places on the phone book. The phone is set to lock at 2 minutes for various reasons and I don't want to change that only when I'm on the phone call.

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HTC One S :: Proximity Sensor Turns On But Not Functioning During Call Using Speaker

Aug 2, 2012

I have a One S, about a month old. Since practically new I've noticed that when I make a call and use speaker phone the proximity sensor (dull rapidly flashing red light) turns on but doesn't function during a call, when the call is ended the proximity sensor is still turned on until I either restart the phone or make a call without speakerphone and end it. Making a call without speaker phone the proximity sensor functions correctly and turns off when the call is ended.

I have asked HTC support about this, they have recommended clearing cache partition through boot menu and clearing HTC sense app data, neither have worked and they are now suggesting the phone be sent for repair. Would you agree that this could be a hardware issue or is it more likely a software issue since proximity sensor functions normally unless the speaker phone is used?

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Nokia Lumia :: Proximity Sensor After Update?

Jul 12, 2012

i received the update notification to Tango through Zune. After perform the update, I noticed that when making or receiving calls, the screen immediately turned off and is not turned on again until the other person hung up.I did the tests in the diagnostic menu, and the proximity sensor always shows "detected".The problem is the same as in this post [URL]....I did a rollback to the previous version and the problem was solved, but went update to Tango again, the problem reappears. I notice that problem appears just after the firmware update from Nokia.My current versions:SO: 7.10.8773.98Fw:1600.3031.8773.12121Hw: 112.1402.2.1Prod Cod: 059N356

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Nokia Lumia :: Proximity Sensor Doesn't Switch Off

Nov 12, 2012

When I make a phone call, or accept a phone call, it seems my phone locks the screen completely, as if I had it next to my ear (i.e. the proximity sensor), even when I don't have it anywhere near my head.

I cannot end a phone call, or switch to loudspeaker etc. - nothing.

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HTC One M7 :: Proximity Sensor Not Working?

Nov 13, 2014

My phone no longer goes black when I put it up to my ear to talk on the phone. What could the problem be?

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Nokia Lumia :: Proximity Sensor Stuck In "Detected" State?

Jun 17, 2012

I am unable to end calls on my Lumia 800. As soon as I hit send on a phone call, whether the phone is close to my face or not, the phone goes black, and stays black until the other end hangs up.

I went into the Diagnostics to check the Proximity Sensor and it is stuck in "Detected" mode. My phone has no screen cover and is only about a month old. There's nothing obstructing the top right side corner over the sensor. This behavior didn't begin after any update, and I have no background tasks running (though I don't believe the sensor is available via the APIs anyways).

Since there's a ton of people on xda-developers with the same issue, is there any fix to this or is my phone faulty? Is Nokia aware of this and has there been any effort to contact providers or Lumia 800 customers to let them know this is a major, wide reaching problem with this phone?

OS version 7.10.8107.79
Firmware rev: 1600.2483.8107.11501
Hardware rev: 112.1402.2.4

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IPhone :: IP4 Proximity Sensor Not Working

Jun 25, 2010

Noticing someting wierd with my new iPhone 4 - the proximity sensor doesn't seem to work well (or at all..)When the phone is up against my ear or if I'm cradling the phone between my ear and shoulder the proximity sensor should disable the screen and touch controls until it detects that I've pulled the phone away from my head. My iPhone 3G excelled at this. My iPhone 4 however seems to want to keep the screen on at all times, causing "cheek dialing" issues, mostly trying to initiate FaceTime.

Anyone else experiencing this?

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IPhone :: 4s Proximity Sensor Is Not Working?

Mar 30, 2012

I got my nes iPhone 4s like a month and a half ago. After 2 weeks the proximity sensor stopped working, I took it to my carrier and the held it for a month (they say it was sent to Apple), they said they fixed it but that issue remains. I've tried all kinds of resets but nothing is working,

Info:
iPhone 4S, iOS 5.1

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IPhone :: Proximity Sensor Not Working?

May 31, 2012

last week i upgrated my Hardware form 4.1 to 5.1.1. Until this time everythings are ok. On my old firmware my proximity sensor working Good but in my new hardware not working. My iPhone is black and o tried all the things restarted, reset, restored, and turned my old firmware but nothing... Everythings goes the bad. Yesterday in my room and it was so dark i saw on dial screen top the loudspeaker a red light if i close dial red light is closing if dial a number red light is turning on i thing the proximity sensor is working as technique,but not working as software bug what can i do?

Info:
iPhone 4, iOS 5.1.1, Proximity sensor not working

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IPhone 5 :: Ios 8.1.1 Proximity Sensor Not Working

Dec 4, 2014

So I recently upgraded to IOS 8.1.1 and since I made that update with my iPhone 5 32gb my proximity sensor has stopped working and has caused me to face time or end calls or mute conversations with my cheek while on a call. I have done a soft reset, and rebooted numerous times and the problem persists.

Info:
iPhone 5, iOS 8.1.1

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IPhone 4 :: Proximity Sensor Not Working On IOS 7

Jun 22, 2014

proximity sensor not working on ios 7 in iphone4.can i downgrade to ios 6?

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IPhone :: Earpiece And Proximity Sensor Not Working

Jan 31, 2010

I've had an iPhone 3G for one year and a half. I Opened it up a few months ago to change the back cover, which was broken; and I broke a bit the plastic piece of connector 3 of the mother board (see at the Attached image); However, It worked perfectly... Until now, that I've reopened my iPhone to change again the backcover (false covers aren't very good...), and when I finished... Noticed that the earpiece is not working! I can't hear anything while calling! I know that the connector 3 of the screen is the cause, because proximity sensor isn't working neither...

But my question is:
Is there any way to know which part of the "connector 3" has been broken? The MoBo, or the Screen Flex? Because if it's the second, I can replace it for a few bucks, but if not... :S Or... Is there any other connector that I could damage or put badly, so they are doing contact with wrong pieces, etc etc? Notice that I had to disarm the whole iPhone to change the cover... So perhaps.

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IPhone :: IP 3G Earpiece And Proximity Sensor Not Working

Feb 14, 2010

Earpiece and proximity sensor do not work. I can hear people fine when they are on speaker. The screen does not turn off when I place my hand over it.

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BB Torch :: 9800 Proximity Sensor Not Working?

Feb 8, 2012

I have just bought a Torch 9800 but am annoyed by the failure of the proximity sensor to detect my face during a call. I cannot say that the sensor doesn't work because when I made a call to myself and use my finger to cover the sensor, it detected it and blank the screen. It also worked when I place my palm near it. However, it never works when I actually put it next to my ear. I think may be it's because I have black hair and blackberry designers never expected that. To solve this problem temporarily, I need to cover the sensor with my thumb during calls but it's uncomfortable to hold the phone that way.

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IPhone :: 3g Proximity Sensor Stopped Working?

May 7, 2012

my iphone 3g proximity sensor stopped working so i had replace it and then it worked but the light sensor i dn' titried another proximity sensor , it also worked but the light didn't work.Despite of that the first proximity sensor ( the original one ) was working great all of its options the light proximity earphone.so what can i do

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Xperia X10 Mini/pro :: Proximity Sensor Not Working?

Apr 4, 2011

Proximity sensor for x10 mini pro is not working on call. Checked on Secret Menu service test. It says that proximity swith is OFF.

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LG G4 :: Proximity Sensor Always On When Screen Is Off

Sep 11, 2015

LG g4 proximity sensor always on when screen is turned off.

If the screen is on, but before unlock, proximity sensor is on as well. It will turn off only after unlock the screen to home screen.

Will it cause battery drain and infrared light burned out/dead after being *"ON" all the time?

It is infrared, so you can only tell if you use another camera or phone look at it. it is easy to test, just look proximity sensor with another camera or phone camera (that can see infrared, can be test with your TV remote)....

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Xperia Z3 :: Proximity Sensor Not Working With Flip Cover

Apr 13, 2015

The flip cover I'm using is the Wireless Charging Cover WCR14.I downloaded auto screen off with flip cover, but it doesn't seems to work properly.It does turn off if I cover my finger on the sensor, and if I somewhat close my cover at an angle. But, when I close the cover fully, it turns back on.The apps I tried was Gravity Screen, Auto Screen On Off and Smart Cover Lite.

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Motorola Photon 4G :: Proximity Sensor Not Working While On Calls

Sep 9, 2011

I've seen this issue posted, but no updates or feedback in a while. While on a call the screen does not turn off, and I am constantly hanging up on people. I have installed the recent update that fixed the no call audio issue, and have rebooted the phone several times. The reboot will fix the problem, but only temporarily. I have also played with the pocket detection setting, and that does not make a difference. I do use bluetooth, and am thinking that it has something to do with it.

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Xperia Z3 :: Proximity Sensor Stopped Working After Lollipop Upgrade

Jun 18, 2015

Getting used to the new look with lollipop but ever since the upgrade my screen goes black and doesn't respond at all during a phone call. Have tried pressing all the buttons but always have to wait until the call ends. This makes it worthless during calls, especially if there is an automated system. The only time it does work is when using Bluetooth.

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Motorola Atrix 4G :: Proximity Sensor Quits Working With Gingerbread

Aug 23, 2011

After the gingerbread update I found that the proximity sensor would quit workng and the only solution was to restart the phone. I found that using bluetooth caused this behavior (repeated several times) by getting it to fail (although not every time) using the following sequence.

1. Power down and restart the phone (so that it was in a known state)

2. Call voice mail to confirm that the proximity sensor was working

3. Turn on blue tooth.

4. Turn off blue tooth. (didn't use it in between other then to connect with headset)

5. Call voice mail and proximity sensor would not work.

6. Cycle power on phone

7. Call voice mail and proximity sensor would work.

My solution was to quit using bluetooth and have not been using since the first week I updated to gingerbread. I did have the sensor quit working one time since but didn't think much of it until my daughter-in-law told me she had the same problem and she doesn't use bluetooth but she does use the speaker phone much more than I do. I believe that both speaker phone and bluetooth functions disable the sensor while in use. Is it possible that it is not always getting re-enabled? I have seen other posts concerning the proximity sensor not working but have not seen a tie to bluetooth use.

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HTC One M7 :: Proximity Sensor - Screen Turning Off When About To Key Something In While On Call

Jul 21, 2013

Issue with the proximity sensor shutting the screen off when you're about to key something in or multi task while on a call? The phone keeps shutting the screen off while I'm on call. This usually happens when I have to use the phone to search for something or enter in a number, multi task, enter extension ...

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Xseries :: Touch Screen And Proximity Sensor

Apr 26, 2011

When talking on the screen are activated any keys - the media, the button to turn off the microphone. Sometimes when you dial and put the phone to the ear he cut off talks. Proximity sensor works and the screen fades to where my ear. I do not know how to obtain it but it is very nasty. Version of software after the update is 30.0.003 but the problem remained.

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Xperia Z2 :: Proximity Sensor Not Working - Call Barring Activated But Deactivated

Mar 3, 2015

When i make a phone call my screen turns black even though i did not put the phone next to my eat et therefor i can cancel calls. Secondly i cannot make call or text, i cannot make any successfull calls because it says my call barring is enabled, but call barring is currently diabled at the settings.

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Xperia Z2 :: Proximity Sensor Always On But Screen Goes Black While Calling

Jan 27, 2014

My Z2's goes black while calling. When I took the diaganostics the proximity sensor is always ON. never turn off. What should I do ?

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Motorola Electrify :: Proximity Sensor Not Turning Off Screen

Sep 27, 2011

I have noticed that when I start a call and put the phone to my head (or hand above the sensor) that the screen stays on. I do know that the phone's "pocket mode" works, which tells me that the proximity sensor is functioning. Faulty or non-existant software for the phone app?

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BB Storm2 9550/9520 :: Visual Voice Mail And Proximity Sensor Not Working

May 22, 2010

the proximity sensor works fine when I am on a phone call, (ie: my face does not push any buttons), but when I am listening to a Visual Voice Mail, I am constantly stopping the playback of the message when the screen touches my face. Seems like the screen lock out feature does not work at all in VVM (but works fine while on a call).

This did not happen before the upgrade to .607.

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