BB Bold :: Handset Frozen During Software Upgrade?

May 1, 2012

this morning I have attempted to upgrade the software on my new Bold, Nearly 6 hours later the phone is still showing 16% done and hasnt done anything since. If you turn the handset off it starts again with the same screen showing download in progress. No functions can be used at all, Tmobile ( provider ) are no use and i cant get any troubleshooting advice from the Blackberry website

View 7 Replies


BB Bold 9700 :: Handset Trackball Frozen

Apr 4, 2010

I have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.

View 5 Replies View Related

BB Bold 9000 :: Handset Startup Frozen After OS Update

Aug 25, 2010

Today I attempted to upgrade to the new 5.0 OS via Desktop Manager. The backup was completed and software installed. The process stalled on the reboot portion. My phone turned on, and I saw the blackberry screen with the loading bar below. The loading bar filled up and then my usual AT&T World Phone orange screen came up (which usually lasts for about 5 seconds before the home screen comes up). However, the orange screen lasted over an hour. Since the software was already installed I did a battery pull. The phone started up to the same AT&T screen and stops. The backlight still dims as usual, and comes back up on a button push but its stuck there with no home screen, now for another 3 hrs. It won't allow me to try to wipe or reinstall the OS because the phone has to be started to do so, and it says it can't connect to the phone (but it does recognize my device when its plugged into the computer). I have searched the forums for similar problems but haven't found any others with my problem.

View 14 Replies View Related

BB Bold :: 9700 Frozen After Upgrade To OS6?

Oct 8, 2011

The trackpad on my Bold 9700 stopped working last night. It scrolled but would not register being pressed. Followign advice elsewhere on this site, I downloaded the desktop manager and backed up the device, then installed a new operating system (version 6).

Now nothing on the BB is working. It is stuck on the terms and conditions screen that starts "This handheld device includes software that it proprietary and confidential to Research In Motion Limited. . ." I can see there is a blue arrow at the bottom, implying I need to scroll down and accept the terms and conditions, but as none of the keyboard is responding, I can't do this.

View 5 Replies View Related

BB Bold :: 9900 Frozen While Trying To Upgrade?

Sep 9, 2012

I tried to upgrade the software on my 9900.It downloaded well. Once it started installing it, the 9900 froze at 3% backing up social feeds. It has been like this for hours. I have no use of my phone. how to unfreeze it.

View 3 Replies View Related

BB Bold :: Frozen Phone After Upgrade To OS6?

Nov 2, 2011

I've been using my BB Bold 9700 for a long time now...have not had a single problem with it. Yesterday desktop manager suggested i upgrade from OS5 to 6...since i did this my phone refuses to start up, it goes no further than the blackberry loading screen. i suppose i need to downgrade back to OS5, but my phone wont even connect to my computer. tried hard booting, soft booting and resetting device, as well as using the "alt+shift+delete" and even double delete shortcut.

View 2 Replies View Related

BB Bold :: Completely Frozen During Software Upgrade At 10 Percent

Mar 30, 2012

It said I would not be able to use my phone for 2 hours if I did the upgrade so I clicked ok. Two hours passed and the upgrade was still at the 10 % backup process. I took my battery out to hope I could use it again but it starts up and own the exact same thing. Goes to 10% and freezes out.

View 1 Replies View Related

BB Bold 9700 :: 9700 Handset - Unable To Make / Receive Calls And Hear From Handset

Feb 24, 2010

Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.

I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.

View 6 Replies View Related

IPhone 4s :: Is Frozen Because Of Upgrade

Jul 1, 2014

Trying to upgrade my 4s this morning and it is frozen with an itunes symbol and a plug in symbol, powering it down will not make it go away?

View 1 Replies View Related

IPhone :: Cannot Upgrade Ios 5.1.1 Then Screen Frozen With Itune

May 20, 2012

I tried to fix the problem by follow the suggestion on the internet by press and hold "home" for 2 seconf then press home and power for 10 secs. Then continue pressing home for 30 mins but it is not work for me. After doing this for several times, now I cannot even turn on my i4s.

Info:iPhone 4S, iOS 5.1

View 2 Replies View Related

BB Curve 8900 :: Frozen During Upgrade - DM Says It Waiting For Device To Start?

Jul 16, 2010

Just attempted to upgrade to OS 5 and all was going well up until the phone re-booted, blackberry on the phones screen with a loading bar that stuck 3/4 the way for a good half hour, i disconnected, battery pulled and phone just wont load past 3/4. DM says it waiting for device to start?

View 4 Replies View Related

BB Storm 9500 :: Phone Frozen For 9 Hours During Latest Upgrade

Jun 27, 2010

Did the latest wireless software upgrade for Storm 2 9950 last night and my phone has been frozen on white page showing 44% download all night. Took battery out for 10 mins - didn't work. Shut phone off - didn't work. Once the phone is back on it goes directly to the white page.

View 4 Replies View Related

BB Bold :: Blocked Handset By RIM?

Aug 3, 2011

I would like to get an help on secondhand Blackberry Bold 9700 hand set thatI purchased, while i tired to enable Blackbery service on this handset fromtwo different service provider I came to know that this is blocked handsetfrom RIM. Is there anyway that can get unblocked from RIM to use BB service.

View 1 Replies View Related

BB Bold 9700 :: Handset Has No Wi-Fi Option

Jan 28, 2010

I have a new work Bold 9700 it seems to have no wifi option can you buy a Bold without this or do all 9700 have wifi.

View 4 Replies View Related

BB Bold 9000 :: DM Not Recognizing Handset

Jan 11, 2010

the title says it all about my laptop but everything works well on my laptop. Something about the usb port, but the remote mouse transmitter works fine in the same ports. Any suggestions?

View 4 Replies View Related

BB Bold :: Cannot Login To Its Account From Handset

Feb 11, 2012

I cannot login to my BlackBerry Account from my phone handset. I can login on line from the website. I have already reset my password - still no luck. Error message - "Unable to login to your BlackBerry ID Account".

View 1 Replies View Related

BB Bold :: Cannot Setup Email On Handset

Oct 20, 2011

On both my 9930 and 9850, with the new software Sprint rolled out, I did a clean install (as I always do every now and then). When trying to setup e-mail (going to Setup > Email Accounts) does not put me into the Blackberry mail setup application anymore. It takes me directly to the web based Sprint BIS website. Is this a bug? If I setup my email this way I cannot do calendar or contact sync. e.

View 1 Replies View Related

BB Bold :: Can't Open Messages On Handset

Jan 27, 2012

I can't open my messages on my handset. It says my messaging app (348) has failed.

View 1 Replies View Related

BB Bold :: Handset Getting Restart Automatically?

Apr 24, 2012

I am facing 2 problems with my BB bold 9780 1. its showing media card error and not detecting content of media cardin mobile whereas its showing content when i connect it with the laptop. This problem is from last 7 - 10 days 2. Today, its getting restarted again and again. While starting, during software security verification, it gets switched off automatically and then restart.

View 1 Replies View Related

BB Bold 9700 :: Handset Cannot Connect To Internet

Jan 14, 2010

i've just bought the 9700 Bold today, and its great but i cannot seem to connect to the internet.. i press browser and try and get on the internet and it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again.'

I would love some feedback.. By the way i dont have any Wi-Fi, i want to use 3G.. there is a 3G symbol in the top right so it should fail connecting to Wi-Fi and go 3G?

View 14 Replies View Related

BB Bold 9700 :: Unable To Unlock Handset

Sep 13, 2010

I'm currently unable to unlock my BB 9700. I get the password prompt but upon entering the password it just goes back to the locked screen with the padlock.Using Alt + Back button I can scroll through a number of open apps but can not open or close them it, then freezes and displays a white screen until I pull the battery.

Numerous battery pulls later and still no joy.The only change on my device yesterday was a number of failed attempts to download Docs to Go ver 2.0 from the App World yesterday. My BB does a scheduled battery pull each night at 2am and the phone has been like that since the last scheduled pull (forget the name of the app).

Edit to highlight - I know the password is working as it re-prompts if I type it in incorrectly on purpose and after 2 attempts asks me to type in Blackberry.

View 4 Replies View Related

BB Bold 9650 :: How Is Voice Quality On Handset?

May 19, 2010

Would be interested in your comments on the voice quality (call clarity, etc) of the BB Bold 9650...both in the ear speaker and to those with whom you are talking. I had heard that the voice quality was not so good on the prior Tour model and also found this to be true on an in-store test at Verizon. Would like to know your thoughts about how it is on the newer model Bold 9650.

View 5 Replies View Related

BB Bold 9700 :: Handset Won't Work Once Unlocked

Jul 23, 2010

I have a Orange Blackberry 9700 which I have had unlocked. The phone is unlocked and reads the T-mobile SIM card, however I am having no luck at all with email and data facilities on the Blackberry.I have contacted T-Mobile and they have attemepted to send the service books to me however they are not reaching me. They have been through a whole host of procedures to try and get the problem sorted including doing a security wipe and also restoring the email accounts, I have tried to send the service books to myself through the BIS website as well.

It seems odd that I can not connect to the Blackberry Wireless Network because I my device pin is recognised on the T-Mobile website. I have tried to register the device using Host Routing Table but still no joy.If you have any clue as to why I can not access data services then I would really appreciate some help. I do have my data plan enabled, I know sometimes this can be a reason why people have this problem.

View 7 Replies View Related

BB Bold 9700 :: Handset Is Not Showing Messages

Jun 3, 2010

My bb 9700 isn't showing my messages. I've tried changing the settings in my SMS inbox to show both messages and emails,but that doesn't work.

View 3 Replies View Related

BB Bold 9700 :: Different Input Languages For Handset

Mar 16, 2010

I was just wondering whether it was possible to have my BlackBerry Bold 9700 use the default English US system, but be able to input asian languages such as Japanese and Chinese when sending SMS and Emails. If it is possible please enlighten me and, if possible, reply with instructions on which programs to download and what to do.

View 5 Replies View Related

BB Bold 9700 :: Using Handset Without Enterprise Service

Mar 15, 2010

got myself into a bit of a tight spot here. i bought the bold 9700 in malaysia but want to use it in china. but apart from subscribing to china mobile's blackberry service, can i use the bold 9700 without their email enterprise service?

i have checked all the menus and options a gadzillion times, but there seems to be no way around setting up an email without going through the enterprise, i just want to confirm that before i decide to either dump the phone or subscribe with china mobile's blackberry service

View 4 Replies View Related

BB Bold 9000 :: Adding POP Account To Handset

Apr 22, 2010

I just got a replacement BB Bold b/c my old one died. I have my work email on my BB which is on an exchange server, that works no problem. I used to also have my personal POP account on my device as well. When I configured my new phone and put in my old SIM card into my new phone my POP account icon appeared on my phone. However my device is not recieving any of my POP account messages. I tried deleting the POP account through "settings" and "email settings" but the icon still appears on my device.I initally deleted my POP and added it again anyway and it still does not work, any suggestions?

View 11 Replies View Related

BB Bold :: Old Deleted Emails Keeps Appearing On Handset

Aug 13, 2011

Recently I have been getting old deleted emails pushed to my handset. I always the same emails all the time. It is always all the emails from the 7th August 2011. I always delete from handheld and computer, but don't know why it keeps appearing. It happens atleast 3 times a day. Gets a little annoying.

View 5 Replies View Related

BB Bold :: Gmail Mails Disappearing From Handset

May 23, 2012

i have had this problem for the longest time and no one seems to be able to help. My gmail mails disappear from my handset after 1 month ( i've indicated 'keep mails forever' under the settings). I hv sufficient memory on device (110450854 bytes).

View 7 Replies View Related

BB Bold :: App World Has Completely Disappeared From Handset?

Jul 29, 2011

Blackberry app world has completely disappeared from my handset, I've tries re-installing it from the blackberry website and it asks if I want to replace the existing app world!! but where is the existing app world? I say yes than it comes up with a message saying it wont work!

View 1 Replies View Related

BB Bold :: Transfer Contacts Details From Handset To SIM

Nov 10, 2011

Any easy way to copy my contact details from my BB bold to sim. The reason being that I'm getting a replacement phone tonight as this hand set is faulty.

View 1 Replies View Related

Copyrights 2005-15, All rights reserved