Nokia :: Stuck On Startup - White Screen Of Death

Nov 28, 2009

I have a Nokia N97 RM-505 black with firmware v20.0.27 Before updating to 20.0.27, I reset the phone with the so called 3 finger salute:(shift, space, backspace, power button to start), then formatted mass memory, then deleted anything deletable on c/e drives, then reset to factory setting, and applied 20.0.27 without problems.

I have a lot of applications installed on it, mostly free or purchased from handango (I don't use ovi store since they don't let me download what I bought for backup). It took several days to install the applications, I also downloaded a lot of maps to the phone, as well as mp3s. The phone worked beautifully, with all installed apps it had around 45MB free, and responded reasonably quickly. the problems started when I attempted to restart the phone, it got stuck on the white startup screen with the blue nokia (so called white screen of death).

After having to do a hard reset and reinstall all several times (not fun), I googled for a solution (removing/replacing batter and restarting didn't work after hundreds of attempts. Finally I found a consistent workaround on this forum.


1. Make sure phone is not fully charged (at most 2 bars)
2. Shutdown phone
3. Disconnect usb cable, and remove battery
4. Replace battery....

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