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IPhone :: Magnified Opening Screen, Phone Locked

I have been helping a friend set up a new iPhone 3GS. All went well but opened the phone to find the opening keypad screen magnified and locked. He was unable to unlock the phone because all the digits were not visible. I ran him though (by phone) on resetting the phone but it opened again in the same way. I then told him to restore from iTunes but, unfortunately, it is still like this. I have had three iPhones but have never encountered this problem and wondered if there is an easy solution. I suspect we have no choice but to reinstall the OS and start again.

iMac 24, MacBook Air (original), MacBook Pro 15 (late 2008), PowerBook G4
Mac OS X (10.5.7)
iPhone 3GS

View 10 Replies (Posted: Dec 26, 2009)

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