IPhone :: Itunes Account Has Been Hacked
Apr 27, 2012
I was quite happily enjoying a new episode of Fringe when suddenly I had an email saying my Apple account password had been changed along with lots of billing information. After resetting my account, a lot of my details have been changed, namely to an address in the US (I live in the UK), the phone number has changed (to a US number) and apparently credit card information.
Anyone know who I have to contact to get this looked into? I am really stressing and it seems that I just cannot find an email address or telephone number for customer support - just sales! It seems like 2 apps were downloaded to my iPhone and iPad - haypi dragon and galaxy empire both free to download but have big in app purchases...
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Jul 4, 2010
Tried searching the site but for some reason my iPhone isn't letting me type in the search bar. Anyway I just got sent this link
http://thenextweb.com/apple/2010/07/...-store-hacked/
apparently the app store has been hacked? Just putting this put there so people know they may need to change their password etc. It seems to only be effecting the US accounts.
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Apr 23, 2012
how do i verify my account has been hacked
Info:
iPhone 4S, iOS 5.1
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Aug 24, 2010
First post here, but this is the best forum I've found so hope you can give some advice.I received a new iPhone 4 through my employer yesterday, but when I tried to download the employer apps I needed from the Apps Store, I got the message that my iTunes account was disabled and I needed to contact Apple Support.
Although I've not purchased anything through my iTunes account in almost a year, I was notified by Discover Card Fraud division last week that someone had used my credit card to purchase approximately $80 worth of goods through iTunes. (The card was not used for any purchases other than iTunes.) I rarely use this credit card, but it was the one tied to my iTunes account. Luckily, Discover caught the purchase or I would not have known until I received a statement. Anyway, we agreed to immediately shut the account down and they sent me a new card and I thought the issue was resolved.
Before I even hooked up my new phone to the PC, I opened my iTunes account and changed the attached credit card to the new one. Saved with no problems, but when I go to the Apps Store I still receive the same "account disabled" message. I even tested further and cannot purchase anything including music.
So I contacted Apple iPhone Support last night and got a really great support person who became the mediator between me and iTunes Support (since you can't call them). Bottom line, three hours later, the issue was unresolved and remains unresolved today. This is a WORK phone. I am not interested in buying any music, videos, or TV shows. I am simply trying to download my company's free apps from the Apps Store that will setup my email and calendar sync. I even tried to setup a new iTunes account, linked it to my PayPal account, and used a different email, but am still getting the same message. I explained this to Apple Support, they agreed this would not work but were very vague about why.
Totally frustrated, and ready to pack up and return the iPhone, as a last resort I called the Discover Fraud number a little while ago. They tell me that this situation with iTune purchases and stolen credit card numbers is almost at epidemic levels now and has greatly increased over the past few months. Was their customer database breached?
I received an email early this morning from Apple Support telling me they are sorry for the problem and will get back to me as soon as possible, but I just don't understand why this is so hard to fix! Like I said, the bogus purchases were NOT made from my iTunes account so why isn't it sufficient just to change my credit card number and restore the account?
Sorry to sound so frustrated, but I really love this phone and want this to work. I so very much do not want to return to my Blackberry, but I must be able to get my work email, tasks and calendar info.
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Oct 8, 2011
My email accounts are getting hacked continously from past 5 days. I have accessed my email accounts from 2 pc's, one from my home pc and one from my office pc, and this are hotmail and yahoo email account. I have also configured my email account on my blackberry 9800 torch. Surprisingly, when first time my email account was hacked I received information about my account from alternate email id, and I safely reset my hotmail password but am still able to receive email on my blackberry. So, if I had reset my email address then in my blackberry 9800, shouldnt it ask for password to login to the email, since i reset it. The same incident has happened for past 3 times and I dont have clue whether its the blackberry (RIM) service problem or the Vodafone carrier that I am using, since vodafone might be getting all the information related to my email account and its password, when I login on blackberry?
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Jul 2, 2012
Can the iPhone be hacked? Someone has sent pics that were only on my iPhone to people in my contacts?
Info:
iPhone 4, iOS 5.1.1
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May 26, 2012
how do u protect your iphone from being hacked?
Info:
MacBook Pro, iOS 5.1
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Jun 4, 2012
I think that my iphone4 was hacked via email. I did make the mistake of clicking on a link in an email. I then noticed that the phone would not switch off so I restored it from the cloud. Once I had done this I was asked to enter my password for my iCloud account. In addition to this I was asked for a password for a mystery hotmail account. I then reset the phone to factory setting which seams to have solved any problems. Is it possible to hacked and iPhone via email if the phone has not already been jailbrocken.
Info:
iPhone 4, iOS 5.1.1
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Aug 24, 2014
My apple id was synced with a friend's iphone. Now her husband is hacking into my account and causing problems. How can I delete my account or atleast prevent him from getting into my account? I've changed the password but he has somehow made it to sync to his phone as well.
Info:
iPhone 5, Windows 8
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Jun 16, 2012
my iphone is 4g. due to installing redsnow software it hack . it not connected to itune .give some solution to start it
Info:
iPhone 4S, iOS 5.1.1
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Sep 11, 2014
My iPhone has been hacked and all my Contacts have disappeared. What to do?
And my friends are receiving messages that I am in Italy and need money. How to deal with this sort of hacking? and how to get back all my contacts?
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Apr 11, 2012
I recently opened an attachment on my iphone 4s which came through my email account - my email account is now compromised and have had to change all of my passwords into my email account. How can I run a check on my phone to ensure that any of my other accounts, ie amazon etc have not been compromised. is there a virus checker for Iphone 4s?
Info:
iPhone 4S
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Apr 30, 2012
This is my first post so I apologize if I'm posting in the wrong section. My girlfriend has an iphone 4s and an ipad2. Her appleid password has recently been changed without her authorization. Even her security questions have been altered so her original answers are rejected. She's tried using iforgot and the appleid support website but since her info has changed she doesn't receive an email from said site. She called apple support and the tech told her that she would need to pay for support ($69.99) over the phone since it's been 90 days from when she purchased both products.
Info:
iPhone 4S, iOS 5.1
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Jun 9, 2012
today june 9, 2012 i was on safari and went to a web site and my hotmail contact list was hacked was the phone compromised
Info:
iPhone 4
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May 23, 2010
Firstly, sorry if this is in the wrong section. Please move it if necessary.OK, I live in the UK, and set up a US iTunes account a while ago funded by my US virtual credit card, which seemed to work peferctly well up until about two weeks ago.Now, iTunes tells me that I need to supply a US based funding source, so no major problem, I would simply use US iTunes cards in future.However, the last batch of apps/songs I purchased appears not to have come off my virtual VISA card, but instead has put my iTunes account into a -$24.99 balance.I would like to know the best way to clear this balance, so I can carry on using the account.I tried adding a UK credit card, but it wouldn't accept it, again saying it wasn't US funded.I set up a US PayPal account, with a US address, funded by a UK credit card. The PayPal account is fine. I can send/receive money from it, no problem, and currently have a $30 balance on it.I then tried to use this US PayPal account to fund my US iTunes account, but again, it said the PayPal account needed to be funded from a US funded source. Even though it is a US PayPal account, with a US address, iTunes must still check the actual credit card associated with it and be smart enough to determine that the 16 digit number is not a US credit card number.I even thought the $30 balance on the US PayPal account would be sufficient to clear the iTunes balance, but no, it still wants a US funded source to be linked to PayPal. So, any suggestions on how to clear the negative balance on this account (from the UK) ?What if I was to redeem a $25 US iTunes card against my account. Would that immediately get applied to the negative balance and clear it?Hopefully, some iTunes guru will be able to give me a suggestion or two.Thanks, and sorry for the long post, but I wanted to give as much info as possible as to what I have tried already.
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Mar 22, 2012
I am trying to set up my iphone to download free apps . I will not be buying any only using free ones and do not want to enter my credit card number so that no one can steal it. How can I set up my account without entering private info?
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Apr 2, 2012
both my husband and i have iphones so far we have set both up using 1 Itunes account. but we seem to share the same contacts, messages, etc what can i do to keep those things separate
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May 24, 2012
I have one itunes account and am using 2 iphones, is it possible to keep all the "contacts" seperate from the two devices, so that I dont have to have all of my husbands contacts in the phone book? Or do I have to use 2 different itune accounts?
Info:
iPhone 3GS (8GB)
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Jul 1, 2012
I have my husbands old i phone 4 and he has upgraded to the 4s, but the itunes account was created under my name for both phones. I just wanted to ensure that I don't lose my contacts again.
Info:
iPhone 4S, iOS 5.1.1
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Jun 8, 2010
We are going to be a two iPhone house setup for the first time and had a few questions:
1) Do you use the same iTunes account on both phones? Obviously if I purchase an app I would like my wife to not have to purchase it as well.
2) Do you have to use the same MobileMe account on both phones or can can you just specify a different @me.com email address?
3) Do you get any conflicts with apps showing up on both phones? For example, if I download an app on my iPhone, will is sync to my wife's iPhone if we are on the same iTunes account?
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Aug 3, 2010
I currently have an iPhone 4, however I have an international trip coming up so I will need to look for an older unlocked iPhone. Would it be possible to link both iPhones to the same iTunes account so I can access the games I purchased.
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Jun 12, 2010
I've got a couple serious buyers for my iPhone 3g and I'm probably going to sell it today or tomorrow, but how do I disable my iTunes account on my phone? I know they can't download anything without my password, but I still don't like the fact it's still my iTunes account on this phone.
Also, how do I delete all my songs, contacts and apps from the phone (instead of one at a time)? Do I go through iTunes and choose "restore"?
I've never sold an iPhone before, just wanna make sure I don't mess up and leave anything important on it. But I also want to be able to use this information (contacts & apps) on my next iPhone.
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Mar 13, 2012
I cannot seem to figure out how to get my songs from my itunes account onto my iphone 4G.I can only access the songs when I am within my wi-fi of my imac.
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Mar 14, 2012
How do I import a DVD to my itunes account
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Mar 19, 2012
I just upgrade My computer software from Window XP to Window 7 and I can't signed in to my account on ITunes. how can I do that?
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Mar 20, 2012
My wife and I both have iTunes accounts.I have been syncing my iPhone 3gs in iTunes using my account on my computer.I also had purchased a few apps from the iTunes Store using my account on my computer. She is syncing her iPad 2 in iTunes using her account on her computer.I recently purchased an android phone and gave my iPhone 3gs to my wife.Is there a way for her to sync the iPhone 3gs on her computer using her iTunes account on which she is also syncing her iPad2?Can she sync the apps on the 3gs that I purchased on my iTunes account on my computer to her iTunes account on her computer? How?
Info:
iPhone 3GS, iOS 5.0.1
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Mar 26, 2012
I am locked out of my Iphone 3,I can't connect to the Itunes account, the computer it's on is dead.How else can I get into the phone?
Info:
iPhone 3G
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Apr 13, 2012
I have a new e-mail address and updated this in my I tunes account on my Mac but also want to do this on my iPhone. I cannot seem to find a way to update it on my iPhone. Tried to find a way to do this while synchronizing but that does not seem to work.
Info:
iPhone 4, iOS 5.1
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Apr 17, 2012
How do I change my Itunes account on my phone?
Info:
iPhone 4
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Apr 17, 2012
How do I add and sync my iphone to my itunes account?
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May 5, 2012
My husband and i share an itunes acct. We like this so our phones can share the same purchased content. But when we synced with icloud all of our contacts merged. This is a big problem. How can we keep separate contacts?
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