Nov 10, 2008
My BB 9000 finds my home wi-fi network, but I don't seem to be connected. I'm using BES. My IT guy has worked through our office server settings with BB tech support, and they say that wi-fi access isn't blocked at the server level. My own long conversation with another tech support person led nowhere.
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Here are the symptoms:
- If I turn off my wireless connection (AT&T), when I launch the browser I get a message telling me to turn the radio on -- i.e., no wi-fi connection.
- The BB's icons don't appear the way I think they should when you're connected to wi-fi. The wi-fi icon on the home screen is gray, not whiteâ€”which according to my user's guide means that "Your connection to a Wi-Fi network is turned on, but you are not in a Wi-Fi coverage area." (I've got some screen shots but I can't figure out how to attach them.) (Yes, my home wi-fi network is fully operational, and the security is set properly at both ends. Also, I found the same difficulties trying to connect to an open wi-fi elsewhere.)
- On the menu you get when pressing the menu key in "manage connections," my home wi-fi connection is identified, but there's a white dash next to it instead of a green checkmark. That
- The connection seemed to work when I was running BIS before my office got BES: Rhe home-page icon was white, and the browser seemed to work much faster (subjective, I know -- hard to tell for sure).